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Jason_JB
Jason_JB
New Participant
August 2, 2022
Question

Support Contact Info

  • August 2, 2022
  • 4 replies
  • 2153 views

Hi - What's the best way to contact support since it appears my login was not correctly migrated to the Experience League.  All of the help info says to contact your system admin / organization's primary support contact.  That's me.

 

I'm wondering if the hiccup resulted b/c I previously had an Adobe Experience League account (tied to the same email as my WF One account) based on prior and other Adobe products.

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    4 replies

    Christina_Jarosz
    Christina_Jarosz
    New Participant
    August 2, 2022

    I'm stuck in a support loop too.

    RandyRoberts
    RandyRoberts
    New Participant
    August 2, 2022

    In the top left corner of the support page is a dropdown with your company name. Try selecting that and choosing a different business entity. This mworked for me as our parent company is listed first but my company is under that.

      Rafal_Bainie
      Rafal_Bainie
      New Participant
      August 2, 2022

      In the morning, dropdown had just 1 position, but now I have 3 and switch made the trick. 

      Thanks Randy!

      D
      DawnWe
      New Participant
      August 2, 2022

      We also lost our support entitlement. How do we request to have it back? Is this something currently being addressed?

       

      Rafal_Bainie
      Rafal_Bainie
      New Participant
      August 2, 2022

      I'm no longer considered "support entitled" person as well. If not me, than who?  😀

        markj24229392
        markj24229392
        New Participant
        August 2, 2022

        Same for me

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