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emilyd4009802
emilyd4009802
New Participant
March 4, 2025
Solved

Team notifications for Routing Rules not working

  • March 4, 2025
  • 1 reply
  • 1115 views

I have made a Team of two people to get notified when anyone makes a Requests. I put the Team in the Routing Rules in the Request Queue. The Team members are not getting notifications when a Request is put in. I have checked their settings and the correct notification is on instant. 

Best answer by Sven-iX

Hi @emilyd4009802 

 

you'll have to refresh the page, and in Queue Details set the default route to use the routing you set up.

 

1 reply

Sven-iX
Sven-iXAccepted solution
New Participant
March 4, 2025

Hi @emilyd4009802 

 

you'll have to refresh the page, and in Queue Details set the default route to use the routing you set up.

 

    emilyd4009802
    emilyd4009802Author
    New Participant
    March 4, 2025

    Oh, my gosh!  Yes, thank you! I completely forgot about that part. 

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