Ticket ID to show who is checking it | Community
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FelipeMa5
New Participant
June 14, 2025
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Ticket ID to show who is checking it

  • June 14, 2025
  • 1 reply
  • 170 views

There could be a visual cue (like name initials) when people are inside the ticket checking it. Like for example when we open a proof that shows whomever is in there by displaying the initials on the top right side of the screen

    1 reply

    Randi_Rettig
    Randi_Rettig
    New Participant
    June 23, 2025

    To see presence of others viewing an items like a ticket would be great, we have another system for our IT tickets called FreshService and it offers this and I find it very helpful when considering if I need to pick up a ticket or if someone has it open without needing to ask.

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