Update Stream: Tagging transparency

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Please upvote this related idea!

https://experience.workfront.com/s/idea/0870z000000XhbjAAC/detail

Currently, when I post an update to a project, I can tag someone in a directed update.

I wish there was a way to get ccd on the WF email notification to the people I included in a directed update so I know who the email was sent to. That way, if someone who turned off their email notifications SHOULD have gotten the update, but didn't, I would see that they were NOT included in the email update.

Currently there is no receipt that an update was sent to someone, and if WF is not tracking the recipients of each update (response or new), there is no record that the notification was sent.

We so need this for our instance. It's hard to hold people accountable when 1) they can turn off the directed notifications and 2) when they deny they got it (even if they did).

I also wish that WF could send a copy of the notification to the person who sent it so THEY have the proof that the email was generated to those individuals.

I contacted support about this. They have not announced a release date yet. They recommend subscribing to this post so we receive any future updates on progress.

Hello - checking to see when this will be switched to Planned and then put into production. Thanks!

I just had a user ask me about why she wasn't receiving notifications on updates; we both thought she was tagged in the original update the whole time but now I have a feeling that she was only tagged on the reply. This is definitely causing confusion.

For organizations that use Workfront as an audit trail/record for communications this is a HUGE issue.

Hi everyone! Here is an update from WF support:

"In reading through that Community post and checking in with the team, it appears this was an oversight, and it is on the Product roadmap to be fixed. There is no ETA at the moment. The tentative plan is to have this implemented as part of the 19.1 Release, but that is not for certain. But, I wanted to let you both know that this will indeed be resolved by a future story!"

*I then asked about an estimated date.*

"The final date has not yet been confirmed, however, once finalized, we will send you an email. More than likely it will happen around first quarter of 2019 as we typically have 3 releases each year."

*I followed up asking why this is taking so long since it's been a Community issue since July 31.*

"I cannot say for certain, as I do not work directly with our Product team on what is to be released, however, I know this is a pressing issue for a lot of our customers based on the feedback from Community, so they are making an effort to get this done. More than likely, all plans were set for 18.3 when this was brought to our attention, so we are going to try and incorporate it into the next release."

I opened another ticket with Support to ask for an update!

Same here! We have been asking for this since August and this is still just under consideration? I don't think any of us asked for this when the updates stream was changed, and I was told that updates was changing to this view to make room for future improvements, but honestly so far there hasn't been anything that really improved the experience for our users. We have only had issues with it, and the updates feed was one of the things we didn't really have so many issues with before it was changed (although we've asked for lots of other things to change). Could we please at least get an update?

This is continuing to be an issue for our organization and the vendors we partner with. We are missing comments and delaying projects. Please fix this!