Updates from Requests are not Carrying over to Projects when Converted | Community
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MargretteBoyer
Level 2
March 12, 2025
Solved

Updates from Requests are not Carrying over to Projects when Converted

Hi all, 

 

Is anyone experiencing this issue?

 

Updates are not carrying over to the project when converted?

KellieGardner
KellieGardnerAccepted solution
New Participant
March 12, 2025

Based on documentation, this should copy over when converting issues to projects. 

 

  • Issue comments are also copied to the task or project converted from the issue, but tagged users will not transfer.

 

Overview of converting issues in Adobe Workfront | Adobe Workfront

 

Might be worth a support ticket as it sounds like it's a bug. 

6 replies

Lawson02
Level 6
March 12, 2025

I don't know if your issue is related to mine but my comments are showing up ~1 hour late on the project. When we caught this issue, it was semi-related to our scenario that converts issues to projects.

Phantom Note Updates 

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Sven-iX
New Participant
March 17, 2025

@lawson02 @margretteboyer  - did the issue get resolved?

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Lawson02
Level 6
March 17, 2025

Nope, seems to be a problem with updates being delayed when they are created in the API. Support says that they are working on it but don't have any current updates.

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KellieGardner
KellieGardnerAccepted solution
New Participant
March 12, 2025

Based on documentation, this should copy over when converting issues to projects. 

 

  • Issue comments are also copied to the task or project converted from the issue, but tagged users will not transfer.

 

Overview of converting issues in Adobe Workfront | Adobe Workfront

 

Might be worth a support ticket as it sounds like it's a bug. 

Translate
Sven-iX
New Participant
March 12, 2025

Learn something new every day! Thank you for the link, Kellie.

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