UPDATES NOT loading

This seems to have hit a large group of my users this morning. We just drafted an Announcement to our teams to clear their browser's (Chrome's) cache and cookies then restart. It seems to be working after that. Will this be happening a lot? Eileen Womelsdorf SEI Global Marketing Operations, Resource Management Developer | Arranger | Individualization | Relator | Empathy SEI New ways. New answers. 1 Freedom Valley Drive, Oaks, PA 19456 T 610-676-2801 www.seic.com

We were having the same issue. Our users are on Chrome, we found that when they switched to Incognito mode, it would work but that's not a permanent fix. When I called Support, these are the exact steps they gave us to resolve it and so far it's working. Clear Cache & Cookies for all time in the browser Completely close out the browser Reboot the computer After completing those 3 steps, Open Workfront and test if the issue is resolved Margaret Stanek Tech Data

Hello Bill, Clearing cache and cookies (for all time) is resolving the majority of reported cases. We are still getting a few reports of edge cases where clearing browser cache and cookies (for all time) iis not resolving the blank updates screen. IF this is the case for your users please open a Support case and provide the below information to help us troubleshoot this issue. -Link to an object where the Updates are blank -Name of the users experiencing the issue Thanks, Adam Millet

We found that using the IE browser instead of Chrome allowed you to see updates Bill Percival

Hello Maradith, We have several threads about this ongoing. Have you submitted a ticket to support about this or updated an ongoing ticket? Thanks, Kyna