User entering comment at the same time the Request (Issue) is being converted to a Project or Task Warning Message Displayed | Community
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HeatherRe
Level 3
May 2, 2017 12:48 PM UTC
New

User entering comment at the same time the Request (Issue) is being converted to a Project or Task Warning Message Displayed

When a user is in the process of converting a Request (Issue) to a Project or Task

AND

Another user is entering a comment on the Request (Issue) or taking another action the Issue object

THEN

The comment entered by the other user is not carried over to the Project or Task Updates page because multiple users are updating the objects at the same time.

To solve this gap, we are recommending that Workfront prompt our users that conversion is in progress and the actions they are attempting to take at the same time of conversion will result in a loss of information.

    2 replies

    ElizabethWi
    Level 3
    Oct 18, 2017 1:59 PM UTC

    Specifically locking down the issue when its converted to a project would be super helpful!

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    MoniqueVu
    Level 2
    May 18, 2017 10:01 AM UTC

    OR

    Locking the Request once it's been converted to a Project, so that people cannot comment/change the request.

    I often have people making comments on the request instead of the project, which I cannot transfer once I've converted.

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