User Profiles - since Admin Console (and enabling SSO)

Question

I have two scenarios ....1) External email address profile. Let's say an agency partner has someone who needs a WF profile. I used to create inside Workfront with their email address. However -- the challenge I'm encountering is if that person has an Adobe login for their own products and uses the same email for my Workfront product -- they're stuck. The password they have doesn't work. So, they don't even get to the second pop up screen to select "personal account" as I was instructed was the path fwd. (I can't recreate their experience. I've watched on screen as they show me what they encounter.)  2) We have an independent contractor that's working with us. So they have an external email address until our company creates a company-issued email. So day 1, I create Workfront profile with external email adress. In the past -- I could take 5 seconds to go into Workfront user profile and change the email address to the company-issued email and enable SSO. Since Admin Console -- seems that's not possible. - Does anyone have a better solution?- My current solve is to create a new profile with company-issued email. Reassign existing objects to new profile before deleting the old profile.  Thank you!

Maribeth_Foley · Accepted Answer

Maribeth, I'd open a case with the Support team for issue 1. I haven't noticed any issue adding externals to workfront (haven't done it recently though).

FYI these are steps from Support team, for this specific user - incognito worked for her. So, I'm unstuck in both scenarios!
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Try after clearing caches and cookies for All Time.
2. Suggest using an incognito window to log in to Workfront.
3. Avoid using saved bookmarks for using the Workfront If you are using.
4. Try with a different browser (Firefox, Safari).
5. Make sure your browser is up-to-date.

If the issue is not resolved by the above steps, then I would suggest you to kindly remove the product Workfront from the affected user profile on the Admin Console and re-add the Workfront product again as you're the system admin of the account.

The steps are given below:-

https://adminconsole.adobe.com/
Click on the user Tab
Search for the affected user, then click on the user profile
Click on the three-dot option and remove product Workfront, then re-add
Save settings
Check with the affected user to try to log in with a different browser (Incognito window and don't use the Bookmark for login.)

Civison · Answer

Maribeth what we've found is if the user already has an Adobe Account for their company - using the same email - they need to first sign out of their Adobe account.

Easy way to verify - have them login to their account which will show them all the applications connected to that account. If it doesn't show Workfront - they need to sign out - this would include Creative Cloud if they're signed into any of the applications otherwise it will still synch to the existing account.

https://account.adobe.com/

Once they do this they should be able to sign in and see the Personal option.

2 - Scenario - you don't have to move all the objects over or create a new profile in Workfront - what you can do.
1 - Deactivate the user in Workfront
2 - Go to Adobe Console and remove the old email from the Console - note you can no longer delete users in Workfront you can only deactivate.
3 - Go back to Workfront and change the email address of the user and reactivate.
4 - Add the new email to Adobe Console

if you try and add the New User in the Console before making the change in Workfront - the Console will automatically create a new user in Workfront instead of synching to the updated user account.

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