Users are receiving Overdue Notifications on issues that have been converted to projects. Has anyone else had this experience? Users are also not able to change the status of the issue. Thanks! | Community
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AneesahCampbell1
Level 2
Oct 19, 2021 6:21 PM UTC
Solved

Users are receiving Overdue Notifications on issues that have been converted to projects. Has anyone else had this experience? Users are also not able to change the status of the issue. Thanks!

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AneesahCampbell1Accepted solution
Level 2
Nov 17, 2021 8:10 PM UTC

Hi Patrick!

Yes, I did reach out to support on this.

If the "Keep the original issue and tie its resolution to the project" box is checked in the Setup area then the original issue will always appear late based on the project due date. If this box is unchecked then the system treats the issue and project as separate objects and the due dates have no relation to one another.

Hope this helps!

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3 replies

PatrickYa
Level 2
Nov 17, 2021 3:23 PM UTC

I am also having this experience. Did you ever put in a support ticket or figure out how to mitigate the behavior? It's definitely annoying our planners in WF.

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AneesahCampbell1AuthorAccepted solution
Level 2
Nov 17, 2021 8:10 PM UTC

Hi Patrick!

Yes, I did reach out to support on this.

If the "Keep the original issue and tie its resolution to the project" box is checked in the Setup area then the original issue will always appear late based on the project due date. If this box is unchecked then the system treats the issue and project as separate objects and the due dates have no relation to one another.

Hope this helps!

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PatrickYa
Level 2
Nov 17, 2021 9:14 PM UTC
Thanks for the quick feedback! Patrick Yarnell Enterprise Systems Program Manager
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