Using Boards and tagged comments are not sending notifications | Community
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New Participant
August 11, 2023
Solved

Using Boards and tagged comments are not sending notifications

  • August 11, 2023
  • 1 reply
  • 1561 views

My team is using Boards to track our quarterly PMO projects. We've noticed that when we use the comments function in each card and tag each other we're not getting notifications. We can't figure out if we're missing a notification setting or if this is a bug. We're all admins or system admins and all of our other notifications seem to work. 

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Best answer by GinaTu

Ah I see what you're saying. If you have a connected card, and you're making a comment in a card connected with a task, I'd imagine WF treats it just like a task notification and it depends on the users' notifications for tasks/work items. @nicholevargas do you have any other insight on this?


I'm told, that only cards connected to projects, a notification will be sent. 

This is really annoying because we have cards that are not connected nor will they ever be connected to specific projects but we still need to communicate and give updates on those cards. Please let me know if this is on the roadmap to be fixed.

1 reply

Madalyn_Destafney
New Participant
August 11, 2023

Hi there, board notifications was something new with 23.3 but only with early opt-in users. 

 

If this helped you, please mark correct to help others : )
New Participant
August 11, 2023

I just confirmed that we are early opt-in users. When I click on preferences there's no option to get notified when tagged in a comment. Am I missing something?

(If that notification isn't possible, I'm not sure why WF even gives the ability to tag - what's the point if you don't find out about it?)

Madalyn_Destafney
New Participant
August 11, 2023

Ah I see what you're saying. If you have a connected card, and you're making a comment in a card connected with a task, I'd imagine WF treats it just like a task notification and it depends on the users' notifications for tasks/work items. @nicholevargas do you have any other insight on this?

If this helped you, please mark correct to help others : )