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Anonymous
September 6, 2023
Solved

Viewing Task Approval Option

Hi all,

 

I have a user who who is missing the Approval option with a task. Her Layout Template set in her User Profile should allow her to view it, she's the owner of the project and has a Plan licence.

 

The image below shows my view on the left and hers on the right. I'm a Sys admin.

 

Can anyone think why this could be missing please? Thanks

 

Accepted solution
September 14, 2023

Hi all,

 

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

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4 replies

Anonymous
Accepted solution
September 14, 2023

Hi all,

 

In case anyone stumbles across this; Adobe support looked into it and found through testing they had to remove the Approval option from the Layout Template and then re-add it. That solved the issue. So a glitch more than than a setting.

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    KellieGardner
    KellieGardner
    New Participant
    September 14, 2023

    Good to know. I've come across quite a few issues lately with layout template glitches. 

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    Anonymous
    September 14, 2023

    Hi Kellie, thanks for taking the time to reply to my original question. 

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    KellieGardner
    KellieGardner
    New Participant
    September 8, 2023

    I would double check the layout template. Even if the system restricted the users ability to create approvals they typically still see the tab in the left panel. 

     

     

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