Welcome to the Workfront Experience League Community! | Community
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jon_chen
jon_chen
Community Manager
Jul 21, 2022 10:41 PM UTC

Welcome to the Workfront Experience League Community!

Hello Workfront Community members! 

 

We’d like to welcome you to the new Workfront Community on Experience League! As you may have seen in our previous communications, we’ve migrated the Workfront Community to the broader Experience League in a concerted effort to streamline our solution communities across a single platform, bring the many benefits of the Experience League platform to our Workfront Community members, and migrate our Community members onto the Adobe ID system.  

 

Just like the old Workfront Community, this Community will be your all-inclusive destination for asking questions, providing feedback to our Product teams, reading about complex topics, networking with your Community peers, opening cases with our Support teams, and much more. You’ll also notice a multitude of feature enhancements and UX improvements which will make your Community experience more efficient and easier to use!   

 

Additionally, you will now have direct access to the Experience League learning platform, which is designed to offer you a personalized learning path full of interesting courses, detailed documentation, video tutorials, and instructor-led training to bring your solution expertise to the next level.  

 

For more information on how to make the most out of your new Community, check out our multi-series how-to guides below. You’ll find extensive walkthroughs on how to set up your email digest, what to expect when logging into the new Community for the first time, how to navigate the new Support portal, and much more. Feel free to navigate to any of the section below:

As always, if you have any questions, comments, or feedback, please feel free to respond to this thread or send me a direct Community message.  

 

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    22 replies

    angielawrence
    angielawrence
    Level 4
    Aug 11, 2022 3:48 PM UTC

    Nevermind - found it!

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    Christina_Jarosz
    Christina_Jarosz
    Level 9
    Aug 3, 2022 2:29 PM UTC

    Hi @jon_chen - is there a preference for curating the 'Related Discussions' option when looking at the Workfront Community?

     

    It would be helpful if these related discussions were specific to the community you are in. I really have no need for a related discussion on XML for example, or another Adobe product that I don't use.

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    jon_chen
    jon_chenAuthor
    Community Manager
    Aug 9, 2022 11:17 PM UTC

    Hey @christina_jarosz Thanks for your question. At this point, there is no way to curate the 'Related Discussions' option when viewing a specific Community. I do think this is a great suggestion and will pass your feedback onto the Product Management team. 

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    Madalyn_Destafney
    Madalyn_Destafney
    New Participant
    Aug 2, 2022 9:10 PM UTC

    Hi there, where can we find the new version of the Innovation Lab to submit new tickets for people to vote on?

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    If this helped you, please mark correct to help others : )
      jon_chen
      jon_chenAuthor
      Community Manager
      Aug 2, 2022 10:54 PM UTC

      Hi @madalyn_destafney Thanks for your question. The Innovation Lab has been integrated into the Workfront Experience League Community.

       

      You can access it by going to the Workfront Experience League Community and clicking the "Ideas" sub-tab at the top of the page. Alternatively, please click here for a direct link to the Innovation Lab space.

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        Madalyn_Destafney
        Madalyn_Destafney
        New Participant
        Aug 3, 2022 3:42 PM UTC

        Hi Jon, I saw that but the fact I didn't see any voting/idea statuses made me not sure if that was it. Are 'votes' just 'likes' now? I don't see any vote numbers or if these are delivered/on roadmap/etc. like the old Innovation Lab. I submitted an Idea today and someone liked it, is that considered a vote??

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        If this helped you, please mark correct to help others : )
        DD1ggs
        New Participant
        Aug 2, 2022 3:47 PM UTC

        We lost our access to submit Workfront support cases. Please fix this--apparently lots of admins have the same issue.

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        SarahNau
        SarahNau
        Employee
        Aug 2, 2022 3:59 PM UTC

        Hello - please call 1-844-306-4357 and they can assist in getting you setup.

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        MichelleMc6
        Level 3
        Aug 2, 2022 3:14 PM UTC

        Where have all the Workfront training classes/paths gone? I’ve linked to https://experienceleague.adobe.com/?lang=en#learn and selected Workfront but the page is blank: https://experienceleague.adobe.com/?lang=en#dashboard/learning. Please provide the correct place to link to all the courses that were available on Workfront One. Thanks

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          jon_chen
          jon_chenAuthor
          Community Manager
          Aug 2, 2022 10:34 PM UTC

          Hey @michellemc6 Thanks for your question. Per the Learning Walkthrough guide, please see the following links below:

           

          Please note that we are facing a known issue where Workfront courses are not being published to the Learning Courses and Dashboard pages above. We are actively working to resolve this issue and the courses will be back online soon. Thanks for your patience. 

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          MichelleMc6
          Level 3
          Aug 2, 2022 1:40 PM UTC

          Good morning - I also lost my admin access as well and am the Sys Admin for my company. Please let me know how I can get my access back as I can't open a support ticket. Thanks! 

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            SarahNau
            SarahNau
            Employee
            Aug 2, 2022 3:58 PM UTC

            Hello - please call 1-844-306-4357 and they can assist in getting you setup.

            Translate
            ChrisBudgen
            ChrisBudgen
            Level 5
            Aug 2, 2022 12:07 PM UTC

            Where can we find the "know issues" section?

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            jon_chen
            jon_chenAuthor
            Community Manager
            Aug 2, 2022 10:35 PM UTC

            Hey @chrisbudgen I believe you're referring to the Workfront Known Issues page. Please let me know if that works! 

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              ChrisBudgen
              ChrisBudgen
              Level 5
              Aug 3, 2022 6:01 AM UTC

              Thanks, that was exactly what I was looking for.

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              sljonashi
              Level 4
              Aug 2, 2022 2:38 AM UTC

              My account did not transfer over, I'm the Admin for my organization and I can't submit a service ticket.

               

              Update: After working with Adobe and my IT department we discovered that one of our web filters was blocking the login. We added the IP to our filter and now have access. Thanks everyone for your assistance and guidance.

              Translate
                JohnJOSullivan
                JohnJOSullivan
                Level 5
                Aug 2, 2022 12:46 PM UTC

                Same. None of us from our organization are able to submit or view our previously submitted tickets. I called support, but it's still not working. Soo...looks like I'm calling again.

                Translate
                  SarahNau
                  SarahNau
                  Employee
                  Aug 2, 2022 3:59 PM UTC

                  Hello - please call 1-844-306-4357 and they can assist in getting you setup.

                  Translate
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