What does it mean to add a custom form to my Issues?

Question

I added the field Item Description to a view on the Issues tab, but when I enter a value and move off of the record the field gets wiped out. I called support and after some investigation they replied with this:

It looks like the custom form for that field is not attached to your issues. In order for that field to populate based on a custom form, the custom form must first be attached. Let me know if you have any additional questions.

I do not understand what this means. I do not think I have a custom form; this is just adding an existing field to a view. So there must be some terminology here that I do not understand. Whatever the case, I have watched the custom form video and the answer is not in there.

EDIT: I reread this and I think the problem is with what they are calling a custom form. But there is no custom forr; I customized a view. That's not the same thing, is it? I am brand new to this platform and it seems like if I edit a view, and add a field that is available within the system, that I should not have any extra steps after that. I really cannot figure out what I am missing.

Heather_Kulbacki · Answer

Hi James,If you're looking at a list of issues and add a new column to your view, each one of those issues needs a place for any info that you enter to live.A custom form is basically a house for all of your non-native, or custom fields to live in. If you don't have a custom form with the same field name attached to each issue, any information you try to enter via a view has no where to live. A view is just showing you what is on that issue, a view doesn't actually house that information for you. If you were able to add that field name to your view, it must live on a custom form somewhere in your system or it wouldn't show up as an option to add to the view.

Sign up

Login with SSO

Login to the community

Login with SSO