What is your day like as a Workfront System Administrator?

Thanks for sharing the details Anthony. Is creation of Custom Forms or Reports usually done by end users, or after initial implementation there aren't frequent requests to modify those. Anna ANNA GRIGORYAN Group Product Manager Workfront

Hi Jeff, Sounds like you have a solid plan to start with, thanks for sharing ! Anna ANNA GRIGORYAN Group Product Manager Workfront

Hey Darcie, What are some most common things you do ? Is it creating and managing users or reports? Setting permissions? Anna ANNA GRIGORYAN Group Product Manager Workfront

I probably spend about 75% of my time doing Workfront-related work. I start off in the morning by reading the Workfront forum if I have the time since I've gotten a few good ideas for reports and implementation through seeing how other system admins handle things. If questions crop up during the day that I can't answer, I might be back searching the forum posts or posting to the forum. I submit support tickets. I ran stats for 2017, and I submit 1.5 tickets a week to Workfront. If anyone's interested, 25% of these are quickly closed because the error cannot be replicated. There's sometimes significant work going into these tickets because I have to track down and reproduce the error on the user's behalf, as well as taking screenshots, talking to the support staff, and very occasionally coordinating meetings with all involved parties. I create reports and dashboards. Many Plan license holders would rather have me do this, since I've logged the most time in education (classes + remote consultant time). Many requests start off sounding simple (e.g. "I want a report on the work I've done") but always end up being complicated (e.g. "how do you want to display the work you've done? By type of work? By client? By week/month/quarter?" i.e. what are you trying to prove? Client X gives us the most work? Summers are a slow period? You have an overloaded work schedule?) I prepare a lot of the training and notifications that go out to users. I test and document features for future releases (e.g. 18.2). Because of this, I occasionally spend time talking to various folks at Workfront, especially if I feel like a feature is going to cause our productivity to go down. I run meetings (governance), and coordinate refinement and implementations. As a result of this, I'm often in the best position to direct strategic planning and roadmap our team's direction in the system. I have regular cadence calls with our Workfront CSM and in the past he has been able to help direct our energy into solving our problems efficiently. Time allowing, I also sign up for webinars and look out for my own training. Usually I get the best training in the forum :) -skye

Much like Darcie, I have a number of responsibilities competing for my time (Workfront Admin, Traffic Manager, copyright permissions requests) so I don't have a set schedule for much of it. My most common activities are: Auditing projects (both for timeline purposes and compliance with internal policy/SOP) Fielding the typical random questions/troubleshooting needs User management- deactivating employees as they exit (running reports for their unfinished work) and adding new users New employee training My own education (Ascent & webinars) New initiatives currently creating new training materials (including some video demos) brainstorming/testing/troubleshooting solutions for replacing older (often homegrown) tolls and processes with Workfront We have a number of people with Admin-level access, but I am far and away the most active. Splitting my responsibilities, while challenging (that's a nice, neutral word for it) does at least give me the chance to interface with the system in the same manner as many of our users. Anthony Pernice Healthcare Consultancy Group

As a Project Manager and a System Admin, I don't have the time that I would like to dedicate to WF each day. Some days, it is all I do and other days, I hardly do anything but I will say that I am doing something admin related each day. It is definitely a full time job. Darcie Hughes Northeastern University

Hi Anna, We are set to go live in a few days, so our case may differ from other more mature users of the system. Typical tasks include: - routine data audit activity - users, project status, standards compliance (5%) - user activity monitoring - user adoption (15%) - training completion tracking (5%) - learning events- lunch and learns, kickstart trainings, etc (10%) - general question and issue management (15%) - report and dashboard config (5%) - project template refinement/continuous improvement (10%) - next phase planning - integrations, etc. (5%) I have 2 other admins who also have projects of their own to run who dedicate 10-20%=of their time in a given week, plus 4 additional team members who are assisting with startup I would expect this to shift over time, bit this is where we're at right now. Hope this helps Jeff Jeff Thell Bracket Global