Why am I receiving this error message? How can I resolve it? | Community
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BrendaAnthony
New Participant
March 28, 2025

Why am I receiving this error message? How can I resolve it?

  • March 28, 2025
  • 4 replies
  • 578 views

Hello, I am receiving this error message when trying to open a proof to view. Other users on my Team are also experiencing the same issue. Does anyone know of a fix for this? Thank you

Error

failure to get a peer from the ring-balancer.

request_id: 9cb79f4313eafb050ae1bf69579d6b2e

4 replies

KierstenKollins
KierstenKollins
New Participant
March 28, 2025

It appears the issue has been resolved.

 

  Mar 28, 2025 2:16 PM (UTC-4)
Impact severity: Major
Impact scope: Some customers are impacted.
Services impacted: Proofing(Proof WebApp)
Impact update: We’ve resolved the availability issue.		  
  Previous updates:  
  Mar 28, 2025 1:10 PM (UTC-4)
We’ve changed the impact start date for the availability issue.		  
  Mar 28, 2025 1:06 PM (UTC-4)
This issue has been determined to be impactful. We're investigating an availability issue.		  
  Mar 28, 2025 12:53 PM (UTC-4)
Our monitoring systems have alerted to a potential issue.
KierstenKollins
KierstenKollins
New Participant
March 28, 2025

Adobe sent out an status alert earlier that there is an issue with Proof. I recommend submitting a support ticket and referring to the status updates page: https://status.adobe.com/

 

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    brenthickman
    New Participant
    March 28, 2025

    We are also experiencing this error when trying to access the site> 

     

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      BrendaAnthonyAuthor
      New Participant
      March 28, 2025

      Also this error when trying to access a proof via an email link

       

       

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