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Level 2
December 14, 2018
Question

Workers Not Receiving Email Notifications

  • December 14, 2018
  • 11 replies
  • 2605 views
Hi All, Very new to Workfront. Our team is working through our first pilot project. I am a Planner and Project Owner. I receive email notifications every time a task is completed, updates are made, etc., but Worker assignees are not receiving any email notifications of any kind. All Workers have confirmed that their email notifications are set to Instant in My Settings. What are we missing? Thank you! Phillip Phillip Waite Intermountain Health Care, Inc.
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11 replies

Level 10
December 14, 2018
Hi Philip, Not 100% sure if this is a cause, but what status is your project in? If it's still in Planning status (i.e. not Current) then workers will not see it in their calendars / My Work and generally don't get email notifications. Regards, David Cornwell