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jon_chen
jon_chen
Community Manager
February 16, 2023

[WORKFRONT COMMUNITY Q&A COFFEE BREAK] Monday 2/27/23, 8am PT: Get all your New System Administrator Questions Answered by Cynthia Boon of the Adobe Workfront Customer Success Team ☕

  • February 16, 2023
  • 11 replies
  • 8217 views

Join us for the first ever Q&A Coffee Break for the Adobe Workfront Community, taking place on Monday, February 27th from 8am PT - 9am PT

 

REGISTER NOW!

 

This new initiative was inspired by an identical program from other Experience League Communities (e.g. Adobe Target Coffee Break). The Coffee Break is a live, text-only 1-hour Community Q&A session where an Adobe subject-matter expert will be on call to answer any question you may have on a preselected topic theme.

For our inaugural session, we'll be joined by @cynthiaboon, Customer Success Manager for Adobe Workfront, who will be signed into the Adobe Workfront Community to answer any and all questions you have about: being a New System Administrator for Adobe Workfront.

 

Some example questions you can ask Cynthia include:

  • Recommendations for increasing adoption
  • Best practices for defining standard practices
  • Resources and links to help you get the most from Adobe Workfront

 

If you're a more advanced Workfront user, you're also welcome! Feel free to drop in and add your own thoughts and opinions! We'd love to hear your tips, tricks, and best practices for new system administrators.

 

HOW TO PARTICIPATE

  • Sign in to the Community, Reply to this thread with your questions related to the underlined Adobe Workfront topic above
  • Stand-by during the hour as the expert weighs in ~ this way you can clarify your question or ask for more details directly 
  • THAT'S IT!  *(think of this as the Adobe Workfront Community equivalent of an AMA, (“Ask Me Anything”), and bring your best speed-typing game) 

 

INSTRUCTIONS

  • Click the blue “Reply” button at the bottom right corner of this post
  • Begin your Question with Cynthia's Community Username: @cynthiaboon
  • 💡Something already coming to mind or can't make the live Q&A?💡 Feel free to post your topic-related questions in advance!
  • Be sure to register so that you're sent an email reminder on the day of the Coffee Break.

 

Cynthia Boon is a Business Process Professional dedicated to process improvement, building efficiencies and implementing innovations to help organization achieve strategic goals. With 20 years of project support and implementation, she has had the opportunity to serve as technical writer, training facilitator, instructional designer, performance consultant, project manager, product owner and systems administrator.

 

 

 

 

 

 

REGISTER NOW! 

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    11 replies

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    Doug_Den_Hoed__AtAppStore
    Doug_Den_Hoed__AtAppStore
    New Participant
    February 17, 2023

     

    Thanks @jon_chen,

     

    I'd like to learn more about the interaction between FTE and the new Work Time and what global preferences need to be set to put them to use.

     

    I'd also like to confirm what drives how Out Of Office entries on users across different time zones then appear in Calendars (i.e. "leaking" across days, in certain cases).

     

    Regards,

    Doug

      CynthiaBoon
      CynthiaBoon
      Employee
      February 27, 2023

      Hey Doug!  

       

      I've always looked for your guidance on my questions, so thank you so much for participating today! And if you have any favorite advice for New Sys Admins, please don't hesitate to share. You are a tremendous resource! 

       

      For the 1st question, this is a new feature and is exciting, as it might solve an age-old challenge of realistic work hours for projects. It would be interesting to set users Work Time to 70% or 80% (.7 or .8) and see if their capacity is more realistic. 

       

      It looks like it is scheduled to go into Production on March 2nd. It might be helpful to test in Preview first? 

      There are some helpful details on the Release Page, but I think the video helps the most!  (It's less than 2 minutes so a quick watch.)

      Introducing the Work Time field to accurately calculate user capacity 

       

       

      For the 2nd question, this is definitely something we see in our own team. I checked this one is still on the Known Issues list. 

      Calendars: Issues with Time Off Calendar 

      We’re not seeing a target fix date. We’ll put this one on the list to ask our Product partners about. 

       

      For anyone that needs it, here’s the link to the Known Issues Page.  

       

      And for any New Sys Admins that have not tested new features in their Sandbox Preview. 

        Doug_Den_Hoed__AtAppStore
        Doug_Den_Hoed__AtAppStore
        New Participant
        February 27, 2023

         

        Thanks Cynthia,

         

        Yes, I watched that video and appreciate how the % (e.g. 0.8) of Work Time then "lowers" capacity, but was wondering if anyone who's beat me to  the testing yet can confirm:

         

        • does it (I presume) also then affect the work assigned (e.g. a 20 hour task assigned to a 1 FTE user on an 8 hr/day schedule with 0.5 Work Time would then take M/T/W/T/F @ 4 hours of work each day (1 * 8 * 0.5)?
        • same idea, but with a 0.5 FT user on an 8 hr/day schedule...then M/T/W/T/F+M/T/W/T/F @ 2 hours of work each day (0.5 * 8 * 0.5)?
        • under what circumstances would a project use the standard 8 hours per day vs the user's schedule?
        • if the latter, and the user was 0.5 FT on a 5 hr/day schedule...would that then be M/T/W/T/F+M/T/W/T/F+M/T/W/T/F+M/T/W/T/F @ 1 hours of wok each day (0.5 * 4 * 0.5)?
        • given the variety of combinations, what is (now) best practice for all of the above?

        Regards,

        Doug

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