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jon_chen
jon_chen
Community Manager
April 3, 2023

[WORKFRONT COMMUNITY QandA COFFEE BREAK] Tuesday April 11th, 8am PT: Get all your post-Adobe SUMMIT Questions Answered by Adobe Workfront Scale Customer Success Team ☕

  • April 3, 2023
  • 6 replies
  • 7959 views

Whether you were in Vegas, streaming from home, or missed it altogether – come join us for this Coffee Break to chat about everything that happened at Summit! Join us for a text-only Q&A Coffee Break discussion in the Adobe Workfront Community on Tuesday, April 11th from 8am PT - 9am PT.  


RSVP FOR EVENT REMINDERS

 

If you missed our last Coffee Break, this text-only event takes place here on the Workfront Experience League Community. Post your questions, hot tips, key takeaways, and favorite Adobe SUMMIT sessions, and let’s chat about them! We’ll be interacting live for that hour, but the conversation will continue! 

 

For some guidance, here are some sample topics you can ask the Workfront Scale Customer Success team about:

  • Questions about Summit Sessions or Labs that you attended that you couldn’t get an answer for
  • Let us know in the comments which Summit Session or Lab was a favorite to see if other members had the same sentiment
  • Give us your feedback on how we can better improve your in-person or virtual Summit experience

 

You can access Workfront Summit sessions on-demand by visiting the Adobe Summit Workfront Session Catalogue. Please note that Adobe Summit labs are not available on-demand.

 

Note: If you cannot make the live Q&A, that’s okay! Ask your questions now in the Community thread below and your question will be answered in the order that it was received.

 

 

REQUIREMENTS TO PARTICIPATE 

  • Must be signed into the Community during the 1-hour period
  • Must post an Adobe Workfront question or comment on Adobe Summit
  • Must tag any or all of the Scale Customer Success team members (@nicholevargas, @cynthiaboon, @lesliespier) in your question
  • You can ALSO post your question or comment prior to the Q&A session if you are unable to attend the live event
  • THAT'S IT! *(think of this as the Adobe Workfront Community equivalent of an AMA, (“Ask Me Anything”), and bring your best speed-typing game)

 

Cynthia Boon

Cynthia Boon is a Business Process Professional dedicated to process improvement, building efficiencies, and implementing innovations to help organizations achieve strategic goals. With 20 years of project support and implementation, she has had the opportunity to serve as a technical writer, training facilitator, instructional designer, performance consultant, project manager, product owner, and systems administrator.

 

 

Nichole Vargas

Nichole Vargas is a go-getter, committed to exceeding customer expectations. Her customer-focused mindset combined with experience in Customer Support and Training Operations at Adobe Workfront is the building blocks for which she helped to build an extremely successful Scale Customer Success program from the ground up. When she’s not challenging herself and others to choose courage over comfort to ensure personal and professional growth, you can find Nichole outside hiking with her golden retriever pup. 

 

 

Leslie Spier

Leslie Spier is a dedicated customer advocate, with years of experience leading organizational change and driving marketing tech stack transitions over 10 years as a marketing project manager in both external agency and in-house agency environments. At Adobe, she has continued to be a trailblazer, piloting the first Workfront Customer Success Mid-Tier program before moving to the Scale Customer Success team where she shares her knowledge and enables connections across an even larger customer base.

 

 

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    6 replies

    jon_chen
    jon_chenAuthor
    Community Manager
    April 11, 2023

    That about wraps up this month's Coffee Break! Thanks to everyone who attended, and a big shoutout to @cynthiaboon @lesliespier @nicholevargas for leading this discussion as always! Stay tuned on the Community as there'll be more exciting Coffee Break topics coming in the future.

      MoniqueEvans
      MoniqueEvans
      New Participant
      April 11, 2023

      Question for @nicholevargas - since this was your first conference ever, are there any tips you would give to someone thinking about attending next year? Things you know now that you wish you knew before?

        MarkTEvans
        MarkTEvans
        New Participant
        April 11, 2023

        Wear neon colors so everyone can find you!

          LeslieSpier
          LeslieSpier
          Employee
          April 11, 2023

          YES! The hot tip we didn't know we needed but was PERFECTLY executed! 🎉

            MarkTEvans
            MarkTEvans
            New Participant
            April 11, 2023

            My favorite part of Summit was the networking. Huge thanks to @lesliespier for setting up the GroupMe chat and @nicholevargas for on-site coordination.

             

            I've been knee-deep in building a presentation/language for rolling out time-tracking for our group (wish me luck), so honestly haven't had a lot of time to digest and revisit the sessions. But will in the coming weeks.

             

            I will say the hands-on sessions were PACKED with content and seemed rushed. Also, they were plagued with technical issues that either didn't allow the scenarios to be executed as planned or cause people to get behind and have to try and catch up. That's my only gripe about the week. 

             

            I can back with excitement and will try to wrestle some duties from that powers that be....who aren't doing anything with their powers.

              N
              NicholeVargas
              Employee
              April 11, 2023

              @marktevans It was so great to connect with you at Summit!

              I'm not sure there is 1 easy solve for getting users to track time but I can definitely say if you have leadership buy-in, you'll have better luck with the rollout and communicating the why with users! I'm pretty sure you were in attendance, but if not, HERE is a link to the Customer Panel on Logging Time where 4 customers (Madalyn, Ram, Daniel and Lindsey) all share their best practices on getting started. 

              Let us know if there is anything else we can help with as you get going! 

                MarkTEvans
                MarkTEvans
                New Participant
                April 11, 2023

                Thanks @nicholevargas ,

                I rewatched that and actually reach out to Daniel (thanks to networking) and he said the exact two things you did.

                - Leadership buy-in

                - Explain Why

                 

                I've got the why part covered but having trouble getting the all leadership to communicate their buy-in. We'll see how it goes, presentation is tomorrow. 

                  M
                  melissa_sowers
                  New Participant
                  April 11, 2023

                  @lesliespier @nicholevargas @cynthiaboon In Workfront, if there any way to tie the start and due date to the parent task rather than the child task. We use an ongoing hours project to capture our non-project related hours. We duplicate the parent task weekly and it would be useful to be able to change the dates once rather than for each child task. 

                  CynthiaBoon
                  CynthiaBoon
                  Employee
                  April 11, 2023

                  Hey Melissa! 

                  Great timing!  We just talked about how to handle "non-project" hours yesterday during our Strategic Admin Chat event.  I totally get the challenge of needing to make the date changes easily to the child tasks.  Since Workfront reporting is dependent on hierarchical objects, the child tasks need to drive the start and end dates of parent tasks so that Parent Task reporting is accurate.  (And I have to say, I love a Parent Task Report. 🤓) However!  The non-project related hours is a challenge for all of us and there are several ways to solve to that.  If you prefer to use the Parent/Child tasks, you could use the Bulk Edit functionality when you copy those tasks.  (You could also set up all the tasks for each quarter all at once and bulk edit or do Recurring Tasks?)

                  If you're thinking of moving to tracking those general hours to timesheets, you can always create some "buckets" in the Hour Types. 
                  I'll DM you with the recording from yesterday if you want to listen to the conversation on the hours buckets.

                  Thanks!

                    M
                    melissa_sowers
                    New Participant
                    April 11, 2023


                    @cynthiaboon Great, thank you! I just watched it and was also interested in the email that went with the video. In particular, I would love more information on how you built your three calendars. 

                     

                    M
                    melissa_sowers
                    New Participant
                    April 11, 2023

                    @lesliespier @nicholevargas @cynthiaboon 

                    In Workfront, is there a way to account for partial days off? I see in the user profile, a user can select a whole day off, but not partial

                    LeslieSpier
                    LeslieSpier
                    Employee
                    April 11, 2023

                    Hey @melissa_sowers! Great question! When selecting the date, if you uncheck "All day," you can select the hours.
                     

                    Thanks for joining us this morning!

                      M
                      melissa_sowers
                      New Participant
                      April 11, 2023

                      Thank you so much! I can't believe I didn't see that!

                       

                        LeslieSpier
                        LeslieSpier
                        Employee
                        April 10, 2023

                        I'm going to break the ice and get the conversation going! 🎉

                         

                        Did you have a favorite part of Summit? Something cool you learned? Hot tip you want to share? Lingering question?

                         

                        As someone that attended virtually and is catching up on the sessions, I'll share one of my favorite hot tips 🔥:

                        Click the "1x" in the bottom of the video player and you can speed up or slow down the video!

                         

                         

                        What are your questions, tips, favorite sessions, etc.?

                          jon_chen
                          jon_chenAuthor
                          Community Manager
                          April 10, 2023

                          Thanks, @lesliespier! Also, a quick reminder that this Summit Coffee Break is TOMORROW. Be sure to start thinking about the questions you want to ask and sign up via the Event Page for reminders on the day! 

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