Workfront Experience - New Layout template not updating for one user. | Community
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TracyPa2
Level 4
Jun 19, 2020 12:16 PM UTC
Question

Workfront Experience - New Layout template not updating for one user.

I have 2 users that are set up exactly the same. They both use the same layout template but it doesn't update for one of them.

I have attached a photo to show what's different. I updated the left panel icons but the update is only showing for one of them.

This is the view of the same project for each of them.

Any ideas?

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    3 replies

    TracyPa2Author
    Level 4
    Jun 22, 2020 4:24 PM UTC

    I called Workfront and resetting the user preferences fixed this.

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    Heather_Kulbacki
    Heather_Kulbacki
    Level 2
    Jun 22, 2020 11:27 AM UTC

    Hi Tracy,

    I'm guessing the one on the left has more Access to that project than the one on the right, so they are seeing more left nav icons.

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    TracyPa2Author
    Level 4
    Jun 22, 2020 11:57 AM UTC

    I don't think so. I've tested projects that neither are associated with and their view is still different. Plus I have admin rights and I see the reduced version as well. (which is what we want all to see)

    I may have to put a ticket in for this one.

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