Workfront is down for everyone today | Community
Skip to main content

13 replies

Show previous replies
C
cverges
New Participant
August 11, 2025

As mentioned, there's an existing outage.  Adobe is aware but it's taking awhile to recover.

Something you may want to think about: https://www.adobe.com/cc-shared/assets/pdf/legal/terms/enterprise/pdfs/sla-ondemandservicesunified-sla-02jun2021.pdf

Use the "Monthly" version is the uptime levels as a guide, since Adobe's contract uses "Calendar Month" as the basis for their calculation:

    -JC
    -JC
    New Participant
    August 11, 2025

    In terms of calculating what the actual downtime is, do you go off the issue start time? So for #202508110017 it says "Started/Updated: Today 8:15 AM - Today 9:35 AM (EDT)" - do we run the clock from 8:15 EDT on? I didn't think to submit a Support ticket to formally log it until I saw someone else's posts about it a few minutes ago. Appreciate you reminding us of this.

    C
    cverges
    New Participant
    August 11, 2025

    We calculate it based on the internal timestamp of first reported user impact.  Adobe will likely calculate it based on their declared time.  It becomes a bit of a negotiation during the comms with your rep.

      jadman321
      jadman321
      New Participant
      August 11, 2025

      Down for us, too.

        WibkeKu
        WibkeKu
        New Participant
        August 11, 2025

        Yes, Workfront is currently down for us as well. You can go and see here: https://status.adobe.com/ that there is a major issue with Adobe Workfront.

        If you did not receive an email about the issue then you can go to that same website and go to Manage Subscriptions and you can decide when and for what issues you want to receive notifications.

          Terms & ConditionsAccessibility statement

          Loading footer...