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sydney_peterson
sydney_peterson
New Participant
August 8, 2024
Question

Workfront Outlook Plugin Issues

  • August 8, 2024
  • 2 replies
  • 877 views

Hi all, 

 

Over the span of a year I have submitted approximately 6-8 support tickets for Workfront-Outlook Plugin issues, specifically regarding documents not transferring from Outlook into the issue once it's available to view in Workfront. 

Despite asking several times, I never get an explanation that provides any insight into the root cause, but this happens every few months and it takes weeks to 2-3 months to resolve. 

 

Has anyone else experienced similar Outlook plugin issues and had any luck understanding why it happens?

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    2 replies

    D
    dawnce1
    New Participant
    August 13, 2024

    Hello Community, 

    this happens to our company as well, but its very sporadic and not for everyone. I have a few users having issues. We clear cache, we clear any updates and then restart our system. That sometimes helps. As an admin, I try to replicate first before submitting to support and I have not experienced it hence why we look at it on an individual basis. It has been buggy lately as we have used this often, since it launched many moons ago. I am not sure if there are any updates on their side that has impacted the plugin. I don't have enough info to support this. 

    Rafal_Bainie
    Rafal_Bainie
    New Participant
    August 8, 2024

    yes, we had such issues in the past. But usage of this plugin is limited for our user group so cannot tell if there are still any problems. I was able to pinpoint 1 very specific scenario that plugin did ignore and than the document wouldn't get to WF. 
    This has been fixed by the dev team

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