Workfront PROOF: how to get "View details" in all Proof Notifications emails? | Community
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AuCh
New Participant
Aug 23, 2024 6:19 AM UTC
Question

Workfront PROOF: how to get "View details" in all Proof Notifications emails?

We have been trying to edit our Proof notifications to always include Workfront links in the notifications email. Some recent some notifications don't have this, but instead we see a weird "blue I" non-clickable. 

 

Can someone please help how we can fully adjust the email notifications?
Goal: so that every email will contain Workfront proof links (NOT URL from PROOF HQ but has to be from Workfront, as creating "new proof versions" is needed with this

  

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    2 replies

    lindselib
    lindselib
    Level 4
    Nov 13, 2024 5:36 PM UTC

    I've posed a similar question here: https://experienceleaguecommunities.adobe.com/t5/workfront-questions/where-does-the-quot-view-details-quot-button-come-from-on-a/m-p/718885#M64648

     

    And am actively researching with support.

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    lindselib
    lindselib
    Level 4
    Feb 10, 2025 8:14 PM UTC

    Disappointing news here, after spending a while going back and forth with support they are not pursuing a fix of this issue at the time.

     

    The best we could nail down is that randomly the email notification was linking to the proof in proofHQ vs the document on the Workfront project, and when it did there was not a "view details" link back to the project. It seemed that this only happens on upload, and that a workaround is going back to the proof workflow and sending another email notification manually to the reviewer/approver. 

     

    But support couldn't successfully/consistently replicate in their environments and say it shouldn't be an issue once they merge proof and Workfront notifications... someday 😉 Until then no solve for this one!

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