Workfront User Permission Management

Question

According to a local document, there are two ways to register users: through Workfront or via the Admin Console. It states that any additions or modifications made in one will be immediately synchronized with the other. However, it also mentions that external users are not synchronized with the Admin Console.
Our client’s operations require the registration of external users. In this case, should user management be conducted exclusively through the Admin Console?

Avinash_Gupta_ · Accepted Answer

Hi @skawaguchi

All types of users need to be provisioned through admin console. In case they are the external users, try to provision their access using their Adobe ID instead of Federated ID. For Adobe ID, first they would have to create an Adobe account and then ask your system administrator to provide access to these Adobe IDs using admin console.

Hope this helps.

Thanks,

Avinash

RAshley · Answer

The documentation lies. It says in multiple places that user changes made in WF will be propagated to the admin console, but everyone we've talked to says that isn't the case and users must be managed in the console.

Adobe really should fix that, either by enabling the functionality to work either way (vastly preferable), or at the very least fix the documentation.

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