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VanNucks
New Participant
November 3, 2023
Solved

Workload Balancer shows 0 hours

  • November 3, 2023
  • 2 replies
  • 955 views

Hi Community,

I have a strange problem from time to time. A project is assigned to an employee and the times are planned. The project is also displayed in the workload balancer for that day, but with 0 hours. What could be the reason for this and am I missing something?

 

Thank you for your feedback.

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Best answer by Frank774

Hey,

 

I was facing the same issue. Then i realized, that the task planned start and completion date "time" was outside the business hours (defined in the schedule). Movinge the time inside business hours fixed the issue.

2 replies

F
Frank774Accepted solution
New Participant
November 3, 2023

Hey,

 

I was facing the same issue. Then i realized, that the task planned start and completion date "time" was outside the business hours (defined in the schedule). Movinge the time inside business hours fixed the issue.

V
VanNucksAuthor
New Participant
November 3, 2023

Hi @frank774,

 

that´s it, thank you for your feedback. Would never thought about it, but now it´s clear. The employees are working in an asian timezone and this was not adapted.

 

Best,

VanNucks

VicSellers
VicSellers
New Participant
November 3, 2023

Hi @vannucks - A task on the project is assigned to a user and it has hours, correct? Is there also a duration for that task? Hours won't show in the Workload Balancer if there is no duration associated. Hope that helps but let me know if I understood the problem incorrectly!

V
VanNucksAuthor
New Participant
November 3, 2023

Hi @vicsellers,

 

thanks for your feedback. You are right, durations were planned, they are on a 0.25h level.

 

Best,
VanNucks

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