Workload Balancer - 'Unassigned Work' area to allow filtering by Issue/Request | Community
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April 3, 2025
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Workload Balancer - 'Unassigned Work' area to allow filtering by Issue/Request

  • April 3, 2025
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In Workload Balancer (WLB), we need to filter down the displayed items on Issues/Requests only, using a specific value in a custom field.

 

This can be done easily in the 'Assigned Work' section, but in the "Unassigned Work" section, the option to filter on 'Issue' fields is not available.

I have had it confirmed this is by design but seems odd it is in one area and not the other.
(doc attached with screenshots)