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anthonyn7735153
New Participant
October 16, 2015
Solved

Clickmap Overlay not Functioning

  • October 16, 2015
  • 35 replies
  • 11875 views

Many (possibly all) of our users are currently experiencing issues using the Clickmap PlugIn. The overlay/heatmap no longer appears on the website when it loads. I've tried uninstalling and reinstalling the plugin at least 3 times and I've had no luck -- What are some possible reasons for this occuring? We have the most up-to-date version of the plug-in (2.3.24) and also the latest version of Mozilla Firefox (Ver 24.0)

Please advise

- Anthony

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    Best answer by HaiTechEric

    The latest version of the Clickmap plugin is 2.3.26. If the version installed is different from this, try clearing your browser cache and download the plug-in again. As an alternative trick, you can change the sc.omniture.com or sc2.omniture.com to sitecatalyst.omniture.com or sitecatalyst2.omniture.com respectively on the download page for the visitor click map plug-in, and that should circumvent any caching issues you might see.

    35 replies

    Gigazelle
    Gigazelle
    Employee
    July 9, 2018

    Clickmap has been sunset in favor of Activity Map. I would recommend using that instead.

      Pablo_Childe
      Pablo_Childe
      New Participant
      July 9, 2018

      Make sure you have latest Firefox version for windows. If it is already then perhaps ensure when you install if possible you are logged in with Administrator privileges.

      Good luck

      S
      shalup
      New Participant
      July 9, 2018

      yes I am trying to install on windows based PC. Clickmap does not get installed. It says Clickmap is not supported( firefox 60.0.2) Anyone faced similar issue.?

      Pablo_Childe
      Pablo_Childe
      New Participant
      July 4, 2018

      I have been working on several of the last versions, I am now on V61 on Mac OS. Is it windows based PC you are trying to install on?

      shalup18661663
      shalup18661663
      New Participant
      July 4, 2018

      I am trying to install latest clickmap on Firefox 60.0.2. It says clickmap is not supported. I thought it should be backward compatible with Firefox versions. It does not work on IE 11 too ?? Did anyone successfully install and use it either on IE11 or FF60.0.2

      H
      HaiTechEric
      New Participant
      October 16, 2015

      Product Manager for visitor click map, here. I can confirm there are bugs on more recent versions of the browsers due to security changes. While we are exploring various options to address the challenge here, it is unfortunately a difficult problem to solve due to all the moving parts and different groups involved in causing these display issues. Older versions of Firefox and Internet Explorer should still function with the latest version of visitor click map, but fixing browser compatibility is our #1 priority for the team.

      D
      davidr49390773
      New Participant
      October 16, 2015

      Has this issue been resolved? I have been experiencing the exact same problem since early October. I can no longer see the overlay/heatmap. Every other aspect of the click map plugin is working except the heat map. Is this still an outstanding bug?

      AdamGreco
      AdamGreco
      New Participant
      October 16, 2015

      Anthony,

      I hate to be the bearer of bad news, but the ClickMap tool has never really worked.  On the rare occasions that it is functioning, it only shows you partial data based upon the browser type and how a web page is formed.  It is a dangerous tool to use and has bot been truly updated since version 9.x.  This is why there is no mention of it in my book.  If you are really interested in a visual representation of clicks on pages, I suggest you look at other add-on tools (i.e. CrazyEgg, ClickTale).  There has been rumors that Adobe is working on a new version of ClickMap that would work in more cases, but I haven't seen anything so far.  I would just have these expectations as you wait for this ticket to be resolved, because even its resolution will not provide you what you are most likely looking for...

      devinderbanga
      devinderbanga
      New Participant
      October 16, 2015

      Hi

      Are you still facing the issue.

       

      Regards

      Devinder

      T
      tyler_riggs
      Employee
      October 16, 2015

      Anthony,

      I just attempted this on my instance of ClickMap and the problem is repeatable on my end, so it seems there is an issue with ClickMap. I will ask around internally here at Adobe and see if there is a known issue and will report back if I get any intel.

      Tyler 

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