Clickmap Overlay not Functioning

Hi,

could you please vote for these posts in IdeaExchange?

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/General-Updates-to-ClickMap/idi-p/3793

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/Clickmap-should-I-just-use-ClickTale/idi-p/10299

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/Click-Map-is-rubbish-please-replace-fix-it/idi-p/10905

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/Clickmap-should-let-me-see-hotspots-based-on-areas-on-the-page/idi-p/6395

http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/let-clickmap-able-to-see-show-cursor-move/idi-p/8059

Thank you,

Stefanie

The issue Adam is that we supposedly have one of the best analytics platforms in Adobe. Lord knows this isn't anywhere near a free tool. A heatmap seems like the most BASIC of requirements. I find it hard to believe they can't provide a best-in-class tool like ClickMap. I'm trying to hold out faith that they will release an update and my dreams will come true!

EricHansenPM wrote...

Product Manager for visitor click map, here. I can confirm there are bugs on more recent versions of the browsers due to security changes. While we are exploring various options to address the challenge here, it is unfortunately a difficult problem to solve due to all the moving parts and different groups involved in causing these display issues. Older versions of Firefox and Internet Explorer should still function with the latest version of visitor click map, but fixing browser compatibility is our #1 priority for the team.

 

Just wondering if there is any update regarding fixing visitor click map function.

Thanks!

Thank you Tyler -- hopefully we can resolve this sooner than later.

I was also experiencing this issue. So I uninstalled Firefox and tried multiple previous versions of Firefox (v 21 [no luck], then v 18 [again, no luck], then v 3.6). I can confirm that the overlays--as well as Auto Flags for top values--do work in Firefox 3.6.28 using the latest version of Adobe's Visitor Click Map (v 2.3.24). Will stay tuned for the latest browser version compatibility update.

EricHansenPM wrote...

Product Manager for visitor click map, here. I can confirm there are bugs on more recent versions of the browsers due to security changes. While we are exploring various options to address the challenge here, it is unfortunately a difficult problem to solve due to all the moving parts and different groups involved in causing these display issues. Older versions of Firefox and Internet Explorer should still function with the latest version of visitor click map, but fixing browser compatibility is our #1 priority for the team.

 

What's the word on this? Seems it's still a problem.

Hi Cunn Yong,

Here's the latest situation on this issue: We are currently working with Mozilla to discover a solution to the environmental issue in their later versions of Firefox, but no fix timeline has been established at this point. 

We are continuously working on this issue as my click map team's top priority.

Thank you,

Eric

Hi David,

You are correct that we are still working on this issue. It remains our top priority for the visitor click map team. We are making progress on identifying a fix for this issue, but we do not expect a fix to be released until January at the earliest.

Thanks,

Eric

Anthony,

I've confirmed that there is a known issue and our support teams have a case and are working on resolution. I am not in support, myself, so can't give a timeline for when it will be resolved. If you choose, you may consider opening a case of your own with Customer Care or your Account Manager so that the issue can receive more visibility. I will follow up if I learn anything new.

Hi Tyler,

I did submit a Clientcare case but have not heard back from the team. Any other recommendations? Also, is it true that there's going to be a new version of Clickmap coming out soon? We've heard that's been in the works for awhile now.