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Clickmap Overlay not Functioning

Forum|Forum|10 years ago
October 16, 2015
35 replies
11875 views

Many (possibly all) of our users are currently experiencing issues using the Clickmap PlugIn. The overlay/heatmap no longer appears on the website when it loads. I've tried uninstalling and reinstalling the plugin at least 3 times and I've had no luck -- What are some possible reasons for this occuring? We have the most up-to-date version of the plug-in (2.3.24) and also the latest version of Mozilla Firefox (Ver 24.0)

Please advise

- Anthony

Analytics

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Best answer by HaiTechEric

The latest version of the Clickmap plugin is 2.3.26. If the version installed is different from this, try clearing your browser cache and download the plug-in again. As an alternative trick, you can change the sc.omniture.com or sc2.omniture.com to sitecatalyst.omniture.com or sitecatalyst2.omniture.com respectively on the download page for the visitor click map plug-in, and that should circumvent any caching issues you might see.

Show previous replies

tam_tran1

New Participant

EricHansenPM wrote...

Hi David,

You are correct that we are still working on this issue. It remains our top priority for the visitor click map team. We are making progress on identifying a fix for this issue, but we do not expect a fix to be released until January at the earliest.

Thanks,

Eric

Hi Eric,

We've noticed that with IE 11, our teams cannot download and install Clickmap. It gives us an error. Have you noticed that as well?

Thanks,

Tam

Gigazelle

Employee

Do you guys have any incident numbers I can take a look at? I'd be happy to report the status of the bug for you guys.

H

HaiTechEric

New Participant

Hi Tam,

Yes, we are also aware of this issue, but please feel free to file a ticket with ClientCare so we can appropriately document the customers affected and impacted by this issue for IE 11 users.

Thanks,

Eric

K

kyle_reed

New Participant

Hello again Eric,

You mentioned in a previous post that a fix for the Clickmap overlay functionality (for browser compatibility / Mozilla FF) should be available by January at the earliest.

Any update as to when this might be available?

Thank you,

Kyle Reed

H

HaiTechEric

New Participant

I do have good news to report at this point. We have identified a fix for the problem and expect to release the update within the next few weeks, if not sooner.

OwlyChick

New Participant

I saw in the release notes from yesterday a mention of ClickMap but my version is still not working on FF24.0 and causes IE11 to crash. Any help? We LOVE ClickMap and have not been able to use it properly in months. Thank you!

H

HaiTechEric

New Participant

Hello Annette,

The latest version that was released last night (version 2.3.26) was tested and confirmed working on all the latest versions of Firefox. I am running it right now on Firefox 26 without any problems. If you can confirm you have installed version 2.3.26 of Clickmap on Firefox and still experience problems loading the tool, then please open a ticket with Client Care ASAP so we can address the issue.

Thanks,

Eric

H

HaiTechEric

New Participant

I can confirm that Clickmap is not supported on IE11 at this time. Support for Firefox was our priority over IE due to our OS X user base.

OwlyChick

New Participant

Thank you Eric. I'm still having problems, so will open a ticket. Does it not work on IE at all?

J

Jean-PaulBe1

New Participant