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anthonyn7735153
Level 1
Oct 16, 2015 2:25 AM UTC
Solved

Clickmap Overlay not Functioning

Many (possibly all) of our users are currently experiencing issues using the Clickmap PlugIn. The overlay/heatmap no longer appears on the website when it loads. I've tried uninstalling and reinstalling the plugin at least 3 times and I've had no luck -- What are some possible reasons for this occuring? We have the most up-to-date version of the plug-in (2.3.24) and also the latest version of Mozilla Firefox (Ver 24.0)

Please advise

- Anthony

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    HaiTechEricAccepted solution
    Level 3
    Oct 16, 2015 2:25 AM UTC

    The latest version of the Clickmap plugin is 2.3.26. If the version installed is different from this, try clearing your browser cache and download the plug-in again. As an alternative trick, you can change the sc.omniture.com or sc2.omniture.com to sitecatalyst.omniture.com or sitecatalyst2.omniture.com respectively on the download page for the visitor click map plug-in, and that should circumvent any caching issues you might see.

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    pawełp56255812
    pawełp56255812
    Level 2
    Oct 16, 2015 2:25 AM UTC

    Will this feature be repaired? It barelly works in IE10.
    It's much better in latest Firefox BUT still I mostly shows my data from 10 out of 30 elements if not less. And then the elements it chooses is random :(

    The plugin by itself is really great to show easilly stuff to my boss but with this state it is in it's almoust worthless.

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    LMac23
    New Participant
    Oct 16, 2015 2:25 AM UTC

    I was able to install ClickMap with your instructions, however, none of my users are able to install ClickMap with the same method (cleaned out their cache and changing the domain as advised).

    Is there any way the link on interface can be updated so that the most recent version of ClickMap installs? My users (marketers) may not be saavy enough to go through all this technical gymnastics to use the correct version.

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    katiem5932052
    katiem5932052
    Level 2
    Oct 16, 2015 2:25 AM UTC

    Hello,

    We have the latest version of the Click Map installed, but aren't seeing the flags showing how many clicks per link using Firefox 28. We do see overlays, just not the auto-flags, nor does hovering over a link provide flags. Can you help?

     

    Thanks,

    Katie

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    LMac23
    New Participant
    Oct 16, 2015 2:25 AM UTC

    EricHansenPM wrote...

    I can confirm that Clickmap is not supported on IE11 at this time. Support for Firefox was our priority over IE due to our OS X user base.

     


    Hi Eric -

    Saw that a new version of ClickMap was scheduled for release on Jan 16. Was this the fix for FF?

    I just uninstalled and reinstalled Visitor ClickMap (v 2.3.24) - the only version available in Reports & Analytics - and tried to use with FF 26.0 and could not get the overlays to work.

    Is there another version I should use?

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    HaiTechEricAccepted solution
    Level 3
    Oct 16, 2015 2:25 AM UTC

    The latest version of the Clickmap plugin is 2.3.26. If the version installed is different from this, try clearing your browser cache and download the plug-in again. As an alternative trick, you can change the sc.omniture.com or sc2.omniture.com to sitecatalyst.omniture.com or sitecatalyst2.omniture.com respectively on the download page for the visitor click map plug-in, and that should circumvent any caching issues you might see.

    Translate
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