Mobile Browsers should not be classified as "None" in Browsers Report | Community
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joe_was_taken
joe_was_taken
Level 2
Jul 28, 2011 1:01 PM UTC
Delivered

Mobile Browsers should not be classified as "None" in Browsers Report

Today the "Browsers" report, classifies mobile devices as "None".

 

Displaying "None" even when a User-Agent is clearly captured, represents a confusing and misleading end-user experience.

 

If anything, this behavior only breeds mistrust of all reported data.

 

At a minimum, the "Browsers" report should behave similar to the "Browsers Type" report by presenting an "Other".

 

None should be reserved for the instances where the user-agent is unavailable, obscure, or otherwise not reasonably classifiable.

    29 replies

    jdnyland
    New Participant
    Jul 9, 2014 1:46 PM UTC
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    benjamingaines2
    benjamingaines2
    Employee
    May 22, 2014 2:53 PM UTC
    This is now available.
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    benjamingaines2
    benjamingaines2
    Employee
    Sep 11, 2013 3:32 PM UTC
    Changing status to "In Progress." We are looking very seriously at this.
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    ericmatisoff1
    ericmatisoff1
    Level 5
    Sep 3, 2013 12:38 PM UTC

    Sure there are plenty of ways to improve Mobile reporting in Adobe Analytics. For example:

     

    Don't classify Mobile Browsers as None:

    http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/Mobile-Browsers-should-not-be-classif ied-as-quot-None-quot-in/idi-p/5121

     

    Or include Mobile data in the Visitor Profile > Technology reports:

    http://ideas.omniture.com/t5/Idea-Exchange-for-Adobe/Include-Mobile-data-in-the-Visitor-Pr ofile-gt-Technology-reports/idi-p/6839

     

    However, those are interface requests. It's time that mobile browser data starts getting collected based on the user-agent. Google Analytics has been doing it for free for a long time now, it's time for Adobe to catch up.

     

    Developers need to know whether we need to code and QA for not only Safari, but Opera Mini, Mobile Chrome, Android Browser, etc.

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    cathymorse-PyyH
    cathymorse-PyyH
    Level 2
    Jul 29, 2013 12:52 PM UTC

    Agree - we need to see Browser for mobile devices.  Nike has browser dependent functionality for their customize/Nike iD builder; so it's important to understand the number of users who have the different browser types on iPads and Mobile.

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    kradics
    kradics
    New Participant
    Jun 6, 2013 7:27 AM UTC

    We need to be able to identify mobile browser types.  This is crucial to the business.  Please add this to the reporting.

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    suniel
    suniel
    New Participant
    Jun 6, 2013 3:49 AM UTC

    The highest volume of traffic on browser reporting is for an unknown browser type, e.g. Safari (unknown version).  I was told this is because when a new Browser version comes out we have to wait till Adobe update their lookup tables before it get a name and this can take 6-8 weeks! So worst case we have to wait almost 2 months before the reporting is accurate. Adobe please update this look up faster. 

     

    Also include mobile and tablet in the standard Browser report rather having to go to the mobile reports.

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    drobertson
    drobertson
    New Participant
    Apr 9, 2013 9:43 AM UTC

    Currently, we can get device type and OS for mobile, but browser version is not supported.

     

    This would be helpful for reasons of mobile dev support on websites.

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    benjamingaines2
    benjamingaines2
    Employee
    Feb 13, 2013 11:11 AM UTC
    This is definitely something we are looking at. Thanks for submitting.
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    alex_stucky
    alex_stucky
    New Participant
    Feb 6, 2013 10:40 AM UTC

    As user behavior shifts to mobile, it becomes ever more important to collect Mobile Browser.  SiteCatalyst does not collect Mobile Browser currently, and I would like to see that changed.  Why not collect this data?

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