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jason_folkard
New Participant
July 28, 2016
Solved

PDF Export not working at all

  • July 28, 2016
  • 15 replies
  • 5109 views

Hi

PDF exports aren't working in workspace, even if you send by email. It works in Reports, and CSV exports are working, but not PDF.

An earlier thread said this was resolved but it's still not working for me.

Thanks

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    Best answer by TanmayMathur

    Hi Norman,

    As per the bug status goes, it has been fixed in the maintenance release on 18th August. Could you please check on your end to confirm its working fine?  

    15 replies

    N
    Nicolas_Taillet
    New Participant
    September 26, 2016

    Hi,

    Well, it seems like I was right: PDF download works fine now.
    Without communicated human action. ;)

    Nicolas

      N
      Nicolas_Taillet
      New Participant
      September 21, 2016

      Hi Tanmay,

      Thanks for following-up.
      I have no information on this, neither from Support nor Twitter.

      I feel like it will be corrected with the MR but - as usual - interface bugs are censored

      Nicolas

      TanmayMathur
      TanmayMathur
      Employee
      September 19, 2016

      Hi Nicolas,

      Thanks for letting us know, I would try to follow that up and get back to you. Meanwhile go ahead with the incident and if gets solved please update here for the benefit of other users. 

      Thanks.

      N
      Nicolas_Taillet
      New Participant
      September 19, 2016

      Hi,

      I'm experiencing about the same issue for a few days: scheduled PDF reports are not sent and download feature is not working either.
      I asked for an answer on Twitter (@AdobeExpCare) + I'll open an incident.

      Nicolas

       

       

      Note: Your comment was edited to reflect the new name of the twitter handle. Thanks - Moderator

      TanmayMathur
      TanmayMathur
      Employee
      September 2, 2016

      Hi Jerome,

      Are you sure your report is not going to the spam folder or being blocked by firewall? I would request you to schedule a fresh request for it and see what happens

      Thanks

      jerome_chevreau
      jerome_chevreau
      New Participant
      September 2, 2016

      Hi,

      Thank you for your reply. It has been now 2 days and still no email. I really dont know why this is not working.

      Could it be related to a new bug?

      My actions were try download the pdf multiple times. Keeps saying that it is taking too long and offered me the option of sending it instead which i have accpeted. Additionally, i have also (after a few hours) try send the report. Still nothing.

      Thanks

        TanmayMathur
        TanmayMathur
        Employee
        September 2, 2016

        jerome.chevreau wrote...

        I am struggling to download a report as i guess its size is quite big.

        I confirmed to send it multiple times now and try the send now option.

        It has been now an hour and still nothing. Is that expected? 

         

        Hi Jerome,

        It might be because of the multiple download requests that are in the queue. Have you been able to download the report now?

        jerome_chevreau
        jerome_chevreau
        New Participant
        August 31, 2016

        I am struggling to download a report as i guess its size is quite big.

        I confirmed to send it multiple times now and try the send now option.

        It has been now an hour and still nothing. Is that expected? 

        TanmayMathur
        TanmayMathurAccepted solution
        Employee
        August 19, 2016

        Hi Norman,

        As per the bug status goes, it has been fixed in the maintenance release on 18th August. Could you please check on your end to confirm its working fine?  

        norman_cloutier
        norman_cloutier
        New Participant
        August 9, 2016

        Client care this morning:

        "This is a bug and is currently with the engineering team, The bug ID is AN-124982. It is set to resolve with the current month MR that is due on18th Aug."

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