PDF Export not working at all | Community
Skip to main content
J
jason_folkard
New Participant
July 28, 2016
Solved

PDF Export not working at all

  • July 28, 2016
  • 15 replies
  • 5109 views

Hi

PDF exports aren't working in workspace, even if you send by email. It works in Reports, and CSV exports are working, but not PDF.

An earlier thread said this was resolved but it's still not working for me.

Thanks

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by TanmayMathur

    Hi Norman,

    As per the bug status goes, it has been fixed in the maintenance release on 18th August. Could you please check on your end to confirm its working fine?  

    15 replies

    Show previous replies
    norman_cloutier
    norman_cloutier
    New Participant
    August 9, 2016

    How long are these generally supposed to take? We gained access to workspace over the weekend and I've yet to receive any PDF files I requested as early as yesterday morning, despite the system reporting they were successfully "sent"

    J
    jason_folkardAuthor
    New Participant
    August 9, 2016

    It seems to have been resolved now

    TanmayMathur
    TanmayMathur
    Employee
    August 8, 2016

    Hi Jason, 

    If you are still facing delays in scheduling PDF file deliveries I would request you to create a ticket with ClientCare and get it resolved.

    J
    jason_folkardAuthor
    New Participant
    August 1, 2016

    That's correct. Initially, neither of those options were working for PDF, nor was just the download PDF now feature. Now I can download a PDF but both send file options are delayed by days

    TanmayMathur
    TanmayMathur
    Employee
    August 1, 2016

    Hi Jason, 

    Do you mean to say the CSV export in workspace is working for you but not the PDF export? Which option are you selecting - 'send file now' OR 'send file on schedule' ?

    Terms & ConditionsAccessibility statement

    Loading footer...