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julie_huynh-1
julie_huynh-1
New Participant
October 16, 2015
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Report Builder Invalid Company Logon

  • October 16, 2015
  • 14 replies
  • 7239 views

I'm unable to open Report Builder in my Excel files using my usual company logo.  I'm able to access the web app just fine with the same credentials. I have uninstalled the old report builder, and reinstalled the latest but still receive the same error. Any ideas on what's going on at this point? See error attached.

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    Best answer by warrensander

    unfortunately when this happened to me I had to uninstall/reinstall report builder. But that did fix the problem. 

    it also made excel faster (at least to startup report builder)

    14 replies

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    julie_huynh-1
    julie_huynh-1Author
    New Participant
    October 16, 2015

    What worked for me was resolving the mismatch between my x64 system and my x32 Excel. I think installing the latest Report Builder update back in December caused the mismatch to become a problem.

    Ultimately I upgraded my Excel to x64, and reinstalled the latest RB x64. Hope that helps.

    devinderbanga
    devinderbanga
    New Participant
    October 16, 2015

    :)

     

    Cheers

    Harty_d
    Harty_d
    New Participant
    October 16, 2015

    Hi There,

    My colleges and I seem to have intermittent issues when attempting to log into report builder, details are correct and we all have the latest vers of the Report builder installed, running excel 2013 32bit.

    I have connected yet most times I get you have entered an invalid company, highly unlikely as the company name is three letters.

    The other error encounter is 'The user login process was unsuccessful.'

    Any advice tips or otherwise please add to the this.

    Thanks in advance!

    Rahsing
    Rahsing
    New Participant
    October 16, 2015

    Hi,

    Please try a couple of things to troubleshoot.

    1. Ensure that 32 bit is indeed the correct version of ARB that you ought to be using.

    2. Ensure that ports 80 & 443 are allowed thru your organization's firewall as ARB uses these for ports.

    3.  Try reinstalling the plug-in.

    Kind Regards

    Rahul

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