AEM DAM not Supporting .mp4 Format | Community
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user13619
New Participant
December 31, 2024
Solved

AEM DAM not Supporting .mp4 Format

I have uploaded a video file with ".mp4" format, the video is around 400mb size. However, the video file is not supporting. Means I'm not able to see the preview in page both in author and live environments. Additionally notable was the video is redirecting correctly or getting downloaded while adding /content URL it with Live site URL.

gkalyan
gkalyanAccepted solution
Level 1
January 2, 2025

@user13619 

Try the troubleshooting steps in this Adobe guide.

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/troubleshoot-dm#video

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4 replies

gkalyan
gkalyanAccepted solution
Level 1
January 2, 2025

@user13619 

Try the troubleshooting steps in this Adobe guide.

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/troubleshoot-dm#video

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    user13619Author
    New Participant
    January 7, 2025

    Thanks.
    Helpful

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    SreenivasBr
    SreenivasBr
    Level 4
    January 2, 2025

    How are you referring the video URL in the HTML? Can you paste the HTML code?

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    user13619Author
    New Participant
    January 7, 2025

    No, I'm using video modal component or Dynamic media.

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