Unable to choose 'Open' for Excel DAM assets in IE 11

Forum|Forum|8 years ago
October 3, 2017
5 replies
2200 views

Has anyone been having issues with Excel documents in the DAM opening in IE 11? If you link to Excel DAM assets they won’t open if you select the “Open” option in IE. If you choose “Save” and then open the file it’s fine. If we move the Excel file into Eloqua’s document manager, it’s fine. PDF documents are also fine. Firefox and Chrome are also fine. It doesn’t matter if the link is in an email, on a published webpage, or if someone just pastes the URL directly into the browser.

What our users are experiencing -- When you click the link for an Excel DAM asset in IE, you first get the dialog box to Open/Save/Save As. When you choose "Open", you get a blank browser window, a message displays that the file is being downloaded, and then when the message goes away you're still looking at a blank page. The file never opens.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by denisew66999041

It looks like Adobe has confirmed this as a defect in AEM 6.2. They fixed this of 6.3 but don't currently have plans to backport the fix to 6.2

jimp38732070

New Participant

Something you might try on 6.2. On the dispatcher, set it to NOT cache that mime-type. We had some issues with certain mime-types and IE11 where we needed to disable cache for save/open function to properly launch. We have since upgraded to 6.3.

Jim P