Unable to process image

Question

Hello everyone! I am trying to upload images but the workflow is stuck in processing. A notification was received. Have anyone of you encountered this?

shelly-goel · Accepted Answer

@10024

As the notification says there's an error in Smart Tags process, please check/ share the logs for the error.You can validate the smart tagging config through JMX console: https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.html?lang=en#validate-the-configuration

Please ensure that smart tagging is configured as described here:

https://experienceleague.adobe.com/docs/experience-manager-64/assets/managing/config-smart-tagging.html?lang=en#enable-smart-tagging-in-the-update-asset-workflow-optional

You can refer to the solution mentioned, in case you get the same error as this post: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/aem-6-4-smart-tags-unable-to-create-smart-tags-for-assets/qaq-p/252779

diksha_mishra · Answer

Can you please try the following steps:1. Look for any running workflow instances here: /libs/cq/workflow/admin/console/content/instances.html2. If there are any entries, terminate them.3. Try uploading the asset again.4. If the issue still persist, try disabling "Smart Tags" workflow from here: /libs/cq/workflow/admin/console/content/models.html

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