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diogomiranda
diogomiranda
Level 3
May 21, 2018 2:44 PM UTC
Solved

administrator locked, don't have other users

Hi,

My administrator is locked

[5/21/18 15:39:10:290 WEST] 00001188 Authenticatio W   Authentication failed for user [administrator] (Scheme - Username/Password) Reason: User account is locked . Refer to debug level logs for category com.adobe.idp.um.businesslogic.authentication for further details

We don't have other users, how can I unlock the administrator?

Thanks.

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2 replies

diogomiranda
diogomirandaAuthorAccepted solution
Level 3
May 22, 2018 7:23 PM UTC

This solved it

A warning about changing the default Super Administrator password | The LiveCycle & AEM Forms survival kit

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    joerghoh
    joerghoh
    Employee
    May 21, 2018 5:01 PM UTC

    Hi,

    what product and product version are you using? "administrator" isn't a default user of AEM ("admin" is).

    regards,

    Jörg

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