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Adobe credentials manager is not loading. Got a blank page

Forum|Forum|2 years ago
March 4, 2024
11 replies
4604 views

Steps followed:

1.https://www.certmetrics.com/adobe

2.https://auth.services.adobe.com/

Entered userid and password and got below error

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Best answer by learningNeverStops

Please drop an email to certif@adobe.com describing the issue. Mention your email ID as well.

They should be able to resolve it.

P

prsn1034

New Participant

This issue is still open, but with different error now.

After almost 10-12hrs, I am getting another error

Untill last Friday 19th Jul 2024, it was fine when I scheduled the exam. But during the exam, I got this error which is still there... I could not appear the exam.

Video rec : https://youtube.com/shorts/ofyYwbsKZ1k

I dont know what to do.

Neelabh_

New Participant

Facing the same issue. I have an exam scheduled on 26th Jul and I am trying to reschedule it for last 2 days. Getting same error. Tried to reach certif@adobe.com for help and the response I have got is "The site is temporarily down, We are working with our internal department to fix this issue. We will get back to you once the issue has been sorted."

Not sure if how to reschedule my exam or if it is not rescheduled, how to appear in exam.

A

Anonymous

Finally, this issue is resolved by Adobe team!

D

Dave-Silva-1

New Participant

Same issue here!

I was informed it is a known issue last week -- hoping it can get fixed ASAP.

Natali_teplit1

New Participant

We are also still having this issue - support has not been able to help we've emailed a few times. Hoping there will be a resolution soon, open to any suggestions on how this can be resolved as a couple coworkers are trying to get certified. Thank you!

charles-patterson-88

New Participant

I think it has something to do with having 2 accounts. Like I have a work account and a personal. I think there is some kind of authentication issue and the accounts are conflicting when I login. I finally got my personal account to go through on my phone randomly. Still no luck with my work account though on my computer or phone. It caught me off guard when the page loaded on my phone and sure enough when I logged out and tried my work account it didn't work, and then my personal account wouldn't even show back up.

charles-patterson-88

New Participant

I've had the issue for over a week and a half now. And these are the responses I received from the helpdesk....🤦🏼‍♂

aanchal-sikka

New Participant

Thanks for sharing @charles-patterson-88

Aanchal Sikka

L

learningNeverStopsAccepted solution

New Participant

Please drop an email to certif@adobe.com describing the issue. Mention your email ID as well.

They should be able to resolve it.

supriya-hande

New Participant

@nivaz_sharmasa same happening with me as well and my team mate also. Is this resolved? This is blocking us while scheduling certification exam.

A

Anonymous

I am facing the same. Please let me know if you find the solution

EstebanBustamante

New Participant

Can you confirm which URL you are trying to access?
I am accessing: https://www.certmetrics.com/adobe/ without issues:

Please make sure you don't have any network issues like a firewall or something that maybe blocking any pages.

Hope this helps

Esteban Bustamante

A

ArtUsenko

New Participant

Hello @estebanbustamante

I tried to get access by link - https://www.certmetrics.com/adobe/

As the result, I can see a blank page.

Also, I tried to use this link - https://auth.services.adobe.com/
As the result I can see:

But, if I tried to log in on adobe.com - I don't have any issues.

Best regards,

Artem Usenko

EstebanBustamante

New Participant

Usually, this happens when cookies or cache are messed up. You can flush your cache along with cookies, or simply try in a new incognito window (or a different browser).

Hope this helps

Esteban Bustamante

N

NIVAZ_SHARMASAAuthor

New Participant

Hi @estebanbustamante ,

Thanks!

Yes. I tried everything and nothing worked. Even 3 different machines, phone browsers, chrome/edge, and 3 different people tried. Seems like the site is down.

Thanks & Regards,

Nivaz Sharma

EstebanBustamante

New Participant

You are correct, I cannot log in right now either. There should be something wrong with the page. Just give it a couple of hours, and it will be back.

Thanks

Esteban Bustamante

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