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vish.dhaliwalAccepted solution
Employee
Aug 25, 2020 2:04 AM UTC

Hello Sugney,

 

As an administrator, you can access the Admin Console to administer and manage user accounts. Are you the system administrator of your organization?

Try to login with a personal account as well as Enterprise account using incognito mode. 

You need access to the admin console to log a support case. So, I would suggest you reach out to your Adobe CSM.

Regards,

Vishu

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4 replies

vish.dhaliwalAccepted solution
Employee
Aug 25, 2020 2:04 AM UTC

Hello Sugney,

 

As an administrator, you can access the Admin Console to administer and manage user accounts. Are you the system administrator of your organization?

Try to login with a personal account as well as Enterprise account using incognito mode. 

You need access to the admin console to log a support case. So, I would suggest you reach out to your Adobe CSM.

Regards,

Vishu

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    Nikhil-Kumar
    Nikhil-Kumar
    New Participant
    Aug 20, 2020 6:02 AM UTC

    @sugney - It's permission issue. Try logging in with your admin account or get the admin access to your current user.

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      SugneyAuthor
      New Participant
      Aug 20, 2020 6:19 AM UTC

      @nikhil-kumarTrying to logging in with admin account. but I fetching same issue

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