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Best answer by vish.dhaliwal

Hello Sugney,

 

As an administrator, you can access the Admin Console to administer and manage user accounts. Are you the system administrator of your organization?

Try to login with a personal account as well as Enterprise account using incognito mode. 

You need access to the admin console to log a support case. So, I would suggest you reach out to your Adobe CSM.

Regards,

Vishu

2 replies

V
vish.dhaliwalAccepted solution
Employee
August 25, 2020

Hello Sugney,

 

As an administrator, you can access the Admin Console to administer and manage user accounts. Are you the system administrator of your organization?

Try to login with a personal account as well as Enterprise account using incognito mode. 

You need access to the admin console to log a support case. So, I would suggest you reach out to your Adobe CSM.

Regards,

Vishu

    Nikhil-Kumar
    Nikhil-Kumar
    New Participant
    August 20, 2020

    @sugney - It's permission issue. Try logging in with your admin account or get the admin access to your current user.

      S
      SugneyAuthor
      New Participant
      August 20, 2020

      @nikhil-kumarTrying to logging in with admin account. but I fetching same issue

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