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MayurSatav
MayurSatav
New Participant
May 31, 2021 8:19 AM UTC
Solved

Adobe Experience Manager desktop app is not responding

I followed this link for AEM desktop app installation. It is installed successfully but when I tried to run it, it is not responding. I also tried to run as administrator but still not getting any dialog for error or anything.

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    Prince_Shivhare
    Prince_ShivhareAccepted solution
    New Participant
    Jul 19, 2021 1:07 PM UTC

    Hi Mayur,

     

    You can install the desktop app version aem-desktop-win64-2.1.2.0.exe.

    it will work fine.

     

    Thanks,

    Prince

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    5 replies

    Prince_Shivhare
    Prince_ShivhareAccepted solution
    New Participant
    Jul 19, 2021 1:07 PM UTC

    Hi Mayur,

     

    You can install the desktop app version aem-desktop-win64-2.1.2.0.exe.

    it will work fine.

     

    Thanks,

    Prince

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      MayurSatav
      MayurSatavAuthor
      New Participant
      Jul 19, 2021 1:09 PM UTC

      Hi @prince_shivhare,

       

      you are right there was a problem with the latest version, when I used the older version of this app it worked.

       

      Thanks.

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      diksha_mishra
      diksha_mishra
      New Participant
      Jun 5, 2021 8:12 AM UTC

      Can you please help with the below info:

      1. Which machine are you using: Windows/Mac?

      2. Were you able to complete the installation or faced issues during the process?

      3. If installed completely, were you able to launch the app atleast once.

      4. Have you tried uninstall-reinstall of the app?

      5. Restart the system once.

      In case you still face the issues, post your findings here. 

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        MayurSatav
        MayurSatavAuthor
        New Participant
        Jun 5, 2021 10:50 AM UTC

        Hi @diksha_mishra,

        1. Windows 10

        2. No issues during the installation process

        3.No

        4.Yes

        5.tried but not worked.

        I even tried finding log in %LocalAppData%\Adobe\AssetsCompanion\Logs but no logs generated.

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        kautuk_sahni
        kautuk_sahni
        Employee
        Jun 2, 2021 9:21 AM UTC

        asutosh_jena Arun_Patidar Vaibhavi Any help here? 

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        Kautuk Sahni
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