AEM 5.6.1 Newsletter - Sidekick Keeps loading forever, until refresh | Community
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New Participant
October 16, 2015
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AEM 5.6.1 Newsletter - Sidekick Keeps loading forever, until refresh

  • October 16, 2015
  • 6 replies
  • 1175 views

Hello,

In AEM 5.6 and 5.6.1, on loading the page, http://localhost:4502/cf#/content/campaigns/geometrixx/monthly_newsletter.emailclient.html, i see the sidekick just loading forever, and on refresh i see the options in sidekick. I am wondering if this is an Issue, that anyone else is facing? 

Although in 5.6 and 5.6.1, I see the below error on loading the newsletter:

 Uncaught TypeError: Cannot read property 'utils' of undefined widgets.js:93079    

  1. Uncaught TypeError: Cannot read property 'WCM' of undefined widgets.js:93079
  2.  
Regards,
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    Best answer by smacdonald2008

    This should be loading with out issue or requiring a refresh.

    Please open a ticket here:

    http://helpx.adobe.com/marketing-cloud/experience-manager.html

    6 replies

    Sham_HC
    New Participant
    October 16, 2015

    This could happen when a mobile page is opened for the first time & bug is filled (CQ5-34469). Refreshing page is one of workaroun. Please file daycare if it is impacting you. 

    New Participant
    October 16, 2015

    NitroHazeDev wrote...

    Hello,

    In AEM 5.6 and 5.6.1, on loading the page, http://localhost:4502/cf#/content/campaigns/geometrixx/monthly_newsletter.emailclient.html, i see the sidekick just loading forever, and on refresh i see the options in sidekick. I am wondering if this is an Issue, that anyone else is facing? 

    Although in 5.6 and 5.6.1, I see the below error on loading the newsletter:

     Uncaught TypeError: Cannot read property 'utils' of undefined widgets.js:93079    

    1. Uncaught TypeError: Cannot read property 'WCM' of undefined widgets.js:93079
    2.  
    Regards,

       

      Anyone?

      Anyone facing similar issue?

      smacdonald2008
      New Participant
      October 16, 2015

      I just tested on 5.6 and 5.6.1 and it loaded both times:

      [img]Newsletter.png[/img]

      It looks like there is a missing property in your environment - out of the box - it works.

      Do you have another machine/server where can you test out a fresh install? 

      New Participant
      October 16, 2015

      Hello Scott, Yes tried a fresh install , and with nothing on the instance, just geometrixx, and i see this behavior.

      However on second refresh i see it loading completely.

      This occurs on our dev environments as well

      smacdonald2008
      smacdonald2008Accepted solution
      New Participant
      October 16, 2015

      This should be loading with out issue or requiring a refresh.

      Please open a ticket here:

      http://helpx.adobe.com/marketing-cloud/experience-manager.html

      New Participant
      October 16, 2015

      Attaching snapshot, Windows