AEM 6.3 Upgrade - User Admin tab doesn't load with custom code deployment | Community
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atulp44324524
Level 2
May 31, 2017 9:23 PM UTC
Solved

AEM 6.3 Upgrade - User Admin tab doesn't load with custom code deployment

Hello,

we are working on the upgrade project from AEM 6.0 to AEM 6.3. We have deployed our code to 6.3 instance and validating the UI. The siteadmin and damadmin tabs are loading fine, however the User Admin tab is not coming up. In the Network tab of developers tools I can see that it keeps calling "token.json /libs/granite/csrf" the initiator is granite.js

  1. Request URL:http://aem-poc-sandbox.cisco.com:5502/libs/granite/csrf/token.json
  2. Request Method:GET
  3. Status Code:200 OK
  4. Remote Address:64.101.18.20:5502

It works fine with the vanilla 6.3 instance, however we don't have any customization done for the User Admin screen. I am not sure if there is an OSGi configuration I need to change. Any help/pointers are appreciated !

Thanks

- Atul

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smacdonald2008
smacdonald2008Accepted solution
Level 10
Jun 2, 2017 2:31 PM UTC

If its working with Fresh install of AEM 6.3 and not an upgraded one - it may be some sort of bug. Open a support ticket and see if you need a hotfix.

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6 replies

atulp44324524Author
Level 2
Jul 17, 2017 2:14 PM UTC

Hi,

Adobe support team has directed our case to the Engineering team as they couldn’t find a solution for this. We are also waiting to get a fix.

Thanks

- Atul

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mchag
mchag
Level 2
Jul 17, 2017 12:58 PM UTC

Hi Atul,

We are also facing same kind of issue, are you able to resolve this issue?

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atulp44324524Author
Level 2
Jun 7, 2017 1:10 PM UTC

Hello,

yes we have created a ticket with Adobe support, in fact both User Admin and Inbox tabs are behaving the same and not loading. They are stuck in some kind of loop calling "token.json"

Thanks

- Atul

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smacdonald2008
smacdonald2008Accepted solution
Level 10
Jun 2, 2017 2:31 PM UTC

If its working with Fresh install of AEM 6.3 and not an upgraded one - it may be some sort of bug. Open a support ticket and see if you need a hotfix.

Translate
atulp44324524Author
Level 2
Jun 2, 2017 2:19 AM UTC

Hi,

I tried the below steps but didn’t help still see the same issue after cleaning up a couple of new user I created.

These users are created via LDAP sync as they login to the system. I packaged them and imported in a vanilla instance but that worked fine with “admin” user.

Thanks

- Atul

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MC_Stuff
MC_Stuff
Level 10
Jun 1, 2017 3:33 AM UTC

Hi Atul,

delete all the user except oob & verify.  Sounds more of orphaned user issue. CSRF is expected to refresh the token. 

OR on fresh instance deploy the custom user package and verify if it breaks.

Thanks,

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