AEM as a Cloud Service deployment hangs "Updating Publish Instances"

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Hi,

My deployment has been stuck "Updating Publish Instances" for over 8 hours. This should be a fairly vanilla deployment. Is there any way to triage?

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T

tgoodman_mediamonksAccepted solution

Level 2

Turns out this is an issue in AEM as a Cloud Service which can occur when the environment is deleted and a new one is created without not deleting the earlier pipeline which still is on an older release.

Recreating the pipeline fixes the issue

T

tgoodman_mediamonksAuthorAccepted solution

Level 2

Turns out this is an issue in AEM as a Cloud Service which can occur when the environment is deleted and a new one is created without not deleting the earlier pipeline which still is on an older release.

Recreating the pipeline fixes the issue

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kautuk_sahni

Employee

Thank you for sharing the answer.

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Kautuk Sahni

arunpatidar

New Participant

Did this work before?
you can ask be ask Adobe to provide logs.

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Arun Patidar

SureshDhulipudi

New Participant

Please check the logs for any errors (or) request your AMS support team for more details

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T

tgoodman_mediamonksAuthor

Level 2

The deployment finally failed over 12 hours later. The deployment log states there was an error in indexing, but no easy way to interpret unless going to the support team

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