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vanegi
vanegiAccepted solution
Employee
Jul 29, 2020 12:14 PM UTC

Can you share AEM error.log, request.log for this timeframe? This download functionality leverages AEM Assets AssetDownloadServlet servlet. To ensure this servlet is available, the following request path must be open (ie. not blocked via AEM Dispatcher filters).

HTTP POST /content/dam.assetdownload.zip/<ZIP File Name>.zip?licenseCheck=true&flatStructure=true&downloadSubassets=<true|false>&downloadRenditions=<true|false>

 

Thanks!!

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7 replies

dharmapalp43735
dharmapalp43735
New Participant
Jul 30, 2020 7:10 AM UTC
Assets are not downloading on Author instance only . All the ootb bundles are active but AssetDownloadService reference is not in satisfied state in AssetDownloadServlet . AssetDownloadService is dependent on other OOTB services and they are also not satisfied . All the bundles are active still Services are not active.
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SundeepKatepally
SundeepKatepally
New Participant
Jul 30, 2020 4:35 AM UTC

if it is downloading from publish and not from cdn/dispatcher then it should be a rule issue either in dispatcher or cdn which is causing this.

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    dharmapalp43735
    dharmapalp43735
    New Participant
    Jul 30, 2020 8:28 AM UTC
    The issue is happening in author instance
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    vanegi
    vanegiAccepted solution
    Employee
    Jul 29, 2020 12:14 PM UTC

    Can you share AEM error.log, request.log for this timeframe? This download functionality leverages AEM Assets AssetDownloadServlet servlet. To ensure this servlet is available, the following request path must be open (ie. not blocked via AEM Dispatcher filters).

    HTTP POST /content/dam.assetdownload.zip/<ZIP File Name>.zip?licenseCheck=true&flatStructure=true&downloadSubassets=<true|false>&downloadRenditions=<true|false>

     

    Thanks!!

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      debasis-swain
      debasis-swain
      Level 2
      Jul 29, 2020 9:16 AM UTC
      Please provide the error or some more details about the issue you are facing. You can check you dispatcher configuration if the asset download servlet being allowed in your dispatcher. Please check if you are able to download without the dispatcher. Thanks, Debasis
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      debasis-swain
      debasis-swain
      Level 2
      Jul 29, 2020 9:15 AM UTC
      Hi Namit,
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      Fanindra_Surat
      Fanindra_Surat
      New Participant
      Jul 29, 2020 7:12 AM UTC
      Can you provide more information, like What is the error you are receiving?, What kind of an asset is it? Does this happen to a specific asset or asset type in DAM or for all assets?
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