AEM | Strange timeout issues in the authoring environment | Community
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PeterInTokyo3
New Participant
July 31, 2017
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AEM | Strange timeout issues in the authoring environment

  • July 31, 2017
  • 3 replies
  • 2437 views

We've set up AEM for one of our customers and we seem to have hit on a strange issue.  It seems that in the authoring environment, pages fail to load completely sometimes... but the issue happens sporadically.  It also seems to happen a lot more on their own network, although I will see the same phenomenon when I work on my local from time to time.

For example, if you try to edit a page, sometimes it won't load the Edit/Scaffolding/Developer/Design pulldown in the top right.  Also no components on the page are editable.  In another case, from the Site folder, if you open up the sites view from a subfolder, the subfolders will load but not the parent folders, and the "Loading" message still appears overlaid on top of the screen.

If you refresh the page that normally fixes it, but it happens often enough to be an annoyance for the customer.

I suspect that it is some kind of issue with their network -- I don't get this issue myself very often although it does happen occasionally.  I suspect it is some ajax call or something to AEM which is timing out, but I'm not sure where to begin in terms of troubleshooting this issue.

If anyone has any clues or hints, it would be very much appreciated.

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Best answer by joerghoh

Hi,

before you do any changes, please validate your assumptions; it's quite easy to check if you have network problems or not using either a logging proxy or simply the web developer tools of your browser.

Then compare situations when everything is working fine to times when you encounter the problem. Typically you'll have endless loading requests or other error codes.

kind regards,
Jörg

3 replies

joerghoh
joerghohAccepted solution
Employee
August 1, 2017

Hi,

before you do any changes, please validate your assumptions; it's quite easy to check if you have network problems or not using either a logging proxy or simply the web developer tools of your browser.

Then compare situations when everything is working fine to times when you encounter the problem. Typically you'll have endless loading requests or other error codes.

kind regards,
Jörg

A
ankurk67503819
New Participant
July 31, 2017

Go to config manager and search for main servlet in this configuration increase the value from 1000 to 2000 .

It should solve this issue.

This issue comes when there are many components in your server.

Techaspect_Solu
Techaspect_Solu
New Participant
July 31, 2017

Hi Peter,

-->For example, if you try to edit a page, sometimes it won't load the Edit/Scaffolding/Developer/Design pulldown in the top right. Also no components on the page are editable.

I suspect issue from above lines is due to number of components in the instance. Try to make a package and delete the default components of geometrixx if you don't have any dependency, this will resolve the issue.

The other issues you mentioned may be due to the repository size, perform offline compaction and garbage collection on your repository, this may reduce some effect.

Refer this below URL for maintenance activities

https://docs.adobe.com/docs/en/aem/6-3/deploy/platform/revision-cleanup.html

Thanks,

Techaspect Solutions.

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