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Android app installed but will not open

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Hi just getting into this application today have created a test application that has been signed using a keystore, it is installed on my Sony Xperia M4 but when I click on the app it begins to load up before crashing back to the previous screen. Can anyone help?

Jason

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Neil_Enns_-_AdoAccepted solution

Employee

I took a look and it’s crashing because there’s nothing in your top-level collection when the viewer asks for it. This is a known bug in the Android viewer that will be addressed in our next release.

Your screen grab doesn’t show whether your default collection is published. Try the following:

1) If the app isn’t built as a preflight app, check the box next to the default collection and click the publish button

2) If the app is built as a preflight app, click the preflight button in the top right of the content dashboard

3) Clear app data on the device for the app

4) Wait about 10 minutes, then run the app again

Neil

jasonk3692326Author

New Participant

Thanks Neil,

Seems to be running correctly now.

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Neil_Enns_-_AdoAccepted solution

Employee

I took a look and it’s crashing because there’s nothing in your top-level collection when the viewer asks for it. This is a known bug in the Android viewer that will be addressed in our next release.

Your screen grab doesn’t show whether your default collection is published. Try the following:

1) If the app isn’t built as a preflight app, check the box next to the default collection and click the publish button

2) If the app is built as a preflight app, click the preflight button in the top right of the content dashboard

3) Clear app data on the device for the app

4) Wait about 10 minutes, then run the app again

Neil

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jasonk3692326Author

New Participant

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Neil_Enns_-_Ado

Employee

Please post a screenshot of your collection view with all the collections in it expanded so we can see the contents.

Neil

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jasonk3692326Author

New Participant

Yeah there is a collection called Default at the top level

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Neil_Enns_-_Ado

Employee

Yes, but is it in your top-level collection? Just having an article isn’t sufficient, you have to put it into your top-level collection.

Neil

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jasonk3692326Author

New Participant

Have one test article that is a converted web page and has been published.

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Neil_Enns_-_Ado

Employee

Thanks, I was able to reproduce the problem. Do you have any content in your top-level collection? Is it published?

Neil

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jasonk3692326Author

New Participant

Link below.

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Neil_Enns_-_Ado

Employee

Can you send me a link to the APK on Creative Cloud or Dropbox or something? I can try installing it and seeing if anything shows in the log.

Neil

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