Asset properties References is empty in AEM 6.5.20. | Community
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New Participant
July 12, 2024

Asset properties References is empty in AEM 6.5.20.

  • July 12, 2024
  • 4 replies
  • 1607 views

The References tab in asset properties page has empty local references. 

No idea as no proper logs are available. With AEM 6.5.9 it is populated properly the page path where the asset is used.

 

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4 replies

kautuk_sahni
Employee
July 16, 2024

@maheshkpati Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

Kautuk Sahni
New Participant
July 23, 2024

No not yet.

New Participant
July 15, 2024

@maheshkpati ,

 

   Please check if all the sites content is loaded in the stage where and all pages that asset references are there. Then check here in reference part. Let me know if it still persists

New Participant
July 23, 2024

This doesn't worked.

EstebanBustamante
New Participant
July 12, 2024

Are there any browser console errors?

Esteban Bustamante
New Participant
July 13, 2024

No error on browser. 

abhishekanand_
New Participant
July 12, 2024

Hi @maheshkpati 

don't know about service pack 20 but it works fine with sp21, attaching a ss below.



or may be there can be other reason as well, can you check for other assets probably 

 

Abhishek Anand
New Participant
July 13, 2024

I have seen on my local with SP 6.5.20, the references are populating properly. But do not know what is the issue with the STAGE env, where we,ve upgraded recently from 6.5.9 to 6.5.20. 

I have tried steps in https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/dam-assets-not-showing-any-property-after-upgrade-to-6-5-5/m-p/414247, but no success.

Is there any specific service which needs a restart?