Assets created from Adobe Photoshop 24.4(Macintosh) not working i AEM 6.4 | Community
Skip to main content
S
SHIBANI06
New Participant
May 31, 2023
Solved

Assets created from Adobe Photoshop 24.4(Macintosh) not working i AEM 6.4

  • May 31, 2023
  • 1 reply
  • 1468 views

Hi,

 

We recently got a few images from business which when authored in AEM 6.4 are not showing up on the pages.
The old image is still persisting.
Upon checking the properties of these assets, the only difference between the old images that are working and the new images which are not working is that the new images have been created from Adobe photoshop 24.4.

They tried deleting , reuploading images but no luck.

 

Are these assets not supported in AEM 6.4 ?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by SHIBANI06

Hi @kiran_vedantam 

Thanks for the link, but the issue no longer exists. May be it took sometime for the new  asset to show up on the authored page as the asset was replaced in DAM with a new video of the same name.

1 reply

Kiran_Vedantam
Kiran_Vedantam
New Participant
May 31, 2023

Hi @shibani06 

 

I feel that the query is more related to aem assets. Can you please post it in the below community for a quick response: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager-assets/ct-p/experience-manager-assets-community

 

Hope it helps!

Thanks,
Kiran Vedantam.

    S
    SHIBANI06AuthorAccepted solution
    New Participant
    May 31, 2023

    Hi @kiran_vedantam 

    Thanks for the link, but the issue no longer exists. May be it took sometime for the new  asset to show up on the authored page as the asset was replaced in DAM with a new video of the same name.

      Terms & ConditionsAccessibility statement

      Loading footer...