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akhilraj
akhilraj
New Participant
December 5, 2022
Solved

Authentication failed error after some idle time for Azure SSO

  • December 5, 2022
  • 2 replies
  • 1698 views

Hi,

We have configured Azure SSO implementation in our production site.

But we noticed that if we keep the window idle for almost 3 to 4 hours and refresh the page, it is showing as "Authentication failed" error.

It is getting resolved, if we click on the address bar and press enter, or open the page in a different tab or window.

Any idea, how we can solve it?

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Best answer by arunpatidar

Is there any async call that is keep checking the session after some interval?
You can probably check this by removing sso cookie.
I just wanted to check if there is a call from Azure SSO or your code, which does check session periodically .

2 replies

arunpatidar
arunpatidar
New Participant
December 6, 2022

Hi @akhilraj 
I am just sharing one of the custom implantation we did using oAuth(we did not used SAML), where we have created a service that check users session every 5 minutes(using ajax request) and if session(AEM or Azure) expired redirect user to logout page.

I am not sure in your case what is showing Authentication failed content.

you can also check https://learn.microsoft.com/en-us/answers/questions/1041674/configure-redirect-for-failed-silent-saml-login-in.html 

Arun Patidar
    akhilraj
    akhilrajAuthor
    New Participant
    December 6, 2022

    Hi @arunpatidar ,

    In our case we can see that error is coming from Apache with X-reason as authentication failed and it is a 403 forbidden.

    Even hit is not going to publishers and no logs also generating in AEM side.

     

    I believe something to do with dispatcher level, correct me if i am wrong

      arunpatidar
      arunpatidarAccepted solution
      New Participant
      December 6, 2022

      Is there any async call that is keep checking the session after some interval?
      You can probably check this by removing sso cookie.
      I just wanted to check if there is a call from Azure SSO or your code, which does check session periodically .

      Arun Patidar
        akhilraj
        akhilrajAuthor
        New Participant
        December 6, 2022

        Also once we get this error,

         

        we are getting below info in the Response header:

        1. Server:Apache
           
        2. X-Reason:Authentication Failed
           
          If the sso session is timed out, is there any way we can redirect user to sign in page of SAML again ?
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