Can't access jpg files uploaded to website | Community
Skip to main content
ls109
New Participant
Sep 1, 2023 12:07 AM UTC
Solved

Can't access jpg files uploaded to website

New to AEM. Uploaded some jpegs to my website and activated. I opened the jpg in AEM and copied the url. The url doesn't display the picture in the browser. I know this is simple but I just don't know what I'm doing wrong. Thanks in advance for your help!

 

 

UPDATE - I figured it out. The url should be: 

 https://www.sdvote.com/content/dam/rov/en/images/BDB/618.jpg

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
aanchal-sikka
aanchal-sikkaAccepted solution
New Participant
Sep 1, 2023 6:28 PM UTC

Hello @ls109 

 

Please avoid using Classic UI, it was deprecated. Use Coral UI instead.

This video might give you a better idea of Coral UI https://experienceleague.adobe.com/docs/experience-manager-learn/assets/sharing/publish.html?lang=en

 

1. Please try accessing image in author first 

- Remove /damadmin# from author URL. The image should render

2. Next, publish the image. Check for the status, if replication/publishing was successful. A developer in the team can walk you through it.

3. Switch the hostname in image URL from author to publish. It should be publish instance's host/IP.

- We are avoiding domain at this point. This assures no dispatcher rewrites/filters are blocking the request.

 

Best would be to take help of a developer in your team, to get information about replication agents, publish IP etc. It would be easy to debug later, after understanding the entire flow once

Aanchal Sikka
View reply

6 replies

aanchal-sikka
aanchal-sikkaAccepted solution
New Participant
Sep 1, 2023 6:28 PM UTC

Hello @ls109 

 

Please avoid using Classic UI, it was deprecated. Use Coral UI instead.

This video might give you a better idea of Coral UI https://experienceleague.adobe.com/docs/experience-manager-learn/assets/sharing/publish.html?lang=en

 

1. Please try accessing image in author first 

- Remove /damadmin# from author URL. The image should render

2. Next, publish the image. Check for the status, if replication/publishing was successful. A developer in the team can walk you through it.

3. Switch the hostname in image URL from author to publish. It should be publish instance's host/IP.

- We are avoiding domain at this point. This assures no dispatcher rewrites/filters are blocking the request.

 

Best would be to take help of a developer in your team, to get information about replication agents, publish IP etc. It would be easy to debug later, after understanding the entire flow once

Translate
Aanchal Sikka
    sherinregi-1
    sherinregi-1
    New Participant
    Sep 1, 2023 4:18 AM UTC

    Hi @ls109 

    Adding to @manu_mathew_  you can also check whether

    you are getting 404 page while accessing the URL. Also please confirm the activation was successful and image is available on direct publisher.

    Translate
      Mahesh_Gunaje
      Level 7
      Sep 1, 2023 4:29 PM UTC

      Hi @ls109 

      As informed by @sherinregi-1 try to access the prod publish url. Even, if you have access to IP based URL of prod publish environment, try to use that URL. Whether dispatcher config allows all the image extension? i mean jpeg, jpg, png ?

      Translate
        Manu_Mathew_
        Manu_Mathew_
        New Participant
        Sep 1, 2023 4:03 AM UTC

        @ls109 You could just remove the "damadmin#" from the URL and try.

        Translate
          ls109Author
          New Participant
          Sep 1, 2023 4:03 PM UTC

          Thanks for suggestion, I have tried that and it doesn't work.

           

          Translate
            Terms & ConditionsAccessibility statement

            Loading footer...